你只需要獲得Goldmile-Infobiz提供的Microsoft MB-230試題認證考試的練習題和答案做模擬測試，您是可以順利通過Microsoft MB-230試題 認證考試的。如果你有了Microsoft MB-230試題 認證證書，你的職業水準就超出很大部分人，你就可以獲得很大職位晉升機會。將Goldmile-Infobiz的產品加入購物車吧，Goldmile-Infobiz可以在互聯網上為你提供24小時線上客戶服務。 我們的IT團隊致力于提供真實的Microsoft MB-230試題題庫問題和答案，所有購買我們MB-230試題題庫的客戶都將獲得長達一年的免費更新，確保考生有足夠的時間學習。成功不是將來才有的，而是從決定去做的那一刻起，持續累積,Microsoft MB-230試題考古題學習資料是根據最新的考試知識點整編而來，覆蓋面廣，是你備考的最佳助手。 在互聯網上你也可以看到幾個也提供相關的培訓的網站，但是你比較之後，你就會發現Goldmile-Infobiz的關於Microsoft MB-230試題 認證考試的培訓比較有針對性，不僅品質是最高的，而且內容是最全面的。
Microsoft Dynamics 365 MB-230 怎麼樣，你肯定也是這樣認為的吧。
我們都是平平凡凡的普通人，有時候所學的所掌握的東西沒有那麼容易徹底的吸收，所以經常忘記，當我們需要時就拼命的補習，當你看到Goldmile-Infobiz Microsoft的MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant試題考試培訓資料是，你才明白這是你必須要購買的，它可以讓你毫不費力的通過考試，也可以讓你不那麼努力的補習，相信Goldmile-Infobiz，相信它讓你看到你的未來美好的樣子，再苦再難，只要Goldmile-Infobiz還在，總會找到希望的光明。 如果你取得了MB-230 題庫下載認證考試的資格，那麼你就可以更好地完成你的工作。雖然這個考試很難，但是你準備考試時不用那麼辛苦。
取得了MB-230試題的認證資格以後，你還可以參加其他的IT認證考試。只要有Goldmile-Infobiz的考古題在手，什么考试都不是问题。除了Microsoft 的MB-230試題考試，最近最有人氣的還有Cisco，IBM，HP等的各類考試。
Microsoft MB-230試題 - 这是可以保证你一次就成功的难得的资料。
對於MB-230試題認證考試，你已經準備好了嗎？考試近在眼前，你可以信心滿滿地迎接考試嗎？如果你還沒有通過考試的信心，在這裏向你推薦一個最優秀的參考資料。只需要短時間的學習就可以通過考試的最新的MB-230試題考古題出現了。这个考古題是由Goldmile-Infobiz提供的。
所以現在很多人都選擇參加MB-230試題資格認證考試來證明自己的實力。但是要想通過MB-230試題資格認證卻不是一件簡單的事。
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
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Updated: May 28, 2022