在短短幾年中，Microsoft的MB-230題庫資源考試認證在日常生活中給人們造成了影響，但未來的關鍵問題是如何更有效的第一次通過Microsoft的MB-230題庫資源考試認證？回答這個問題就是利用Goldmile-Infobiz Microsoft的MB-230題庫資源考試培訓資料，有了它便實現了你的第一次通過考試認證，你還在等什麼，去獲得Goldmile-Infobiz Microsoft的MB-230題庫資源考試培訓資料，有了它將得到更多你想要的東西。 你在煩惱什麼呢？是因為Microsoft的MB-230題庫資源認證考試而煩惱嗎？確實，MB-230題庫資源考試是一門很難通過的考試。但是你也不用過分擔心。 Goldmile-Infobiz Microsoft的MB-230題庫資源考試培訓資料就是這樣成功的培訓資料，舍它其誰?
Microsoft Dynamics 365 MB-230 因為這是一個可以保證一次通過考試的資料。
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因為這個考古題的命中率非常高，只要你認真記住考古題裏面出現的問題和答案，那麼你就可以通過MB-230題庫資源考試。你已經報名參加Microsoft的MB-230題庫資源認證考試了嗎？“馬上就要到考試的時間了，但是我還是沒有信心通過考試，應該怎麼辦呢？有捷徑可以讓我順利通過考試嗎？看參考書的時間也不夠了。”你現在有這樣的心情嗎？不用著急，即使考試時間快到了，也還是有機會可以好好準備考試的。
Microsoft MB-230題庫資源 - Goldmile-Infobiz提供的考試練習題的答案是非常準確的。
你在擔心如何通過可怕的Microsoft的MB-230題庫資源考試嗎？不用擔心，有Goldmile-Infobiz Microsoft的MB-230題庫資源考試培訓資料在手，任何IT考試認證都變得很輕鬆自如。我們Goldmile-Infobiz Microsoft的MB-230題庫資源考試培訓資料是Microsoft的MB-230題庫資源考試認證準備的先鋒。
我相信不論在哪個行業工作的人都希望自己有很好的職業前景。當然在競爭激烈的IT行業裏面也不例外。
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
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Updated: May 28, 2022