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選擇Goldmile-Infobiz為你提供的針對性培訓，你可以很輕鬆通過Cisco 820-605 - Cisco Customer Success Manager考試大綱 認證考試。 Goldmile-Infobiz已經獲得了很多認證行業的聲譽，因為我們有很多的Cisco的820-605 證照信息考古題，820-605 證照信息學習指南，820-605 證照信息考古題，820-605 證照信息考題答案，目前在網站上作為最專業的IT認證測試供應商，我們提供完善的售後服務，我們給所有的客戶買的跟蹤服務，在你購買的一年，享受免費的升級試題服務，如果在這期間，認證測試中心Cisco的820-605 證照信息試題顯示修改或者別的，我們會提供免費為客戶保護，顯示Cisco的820-605 證照信息考試認證是由我們Goldmile-Infobiz的IT產品專家精心打造，有了Goldmile-Infobiz的Cisco的820-605 證照信息考試資料，相信你的明天會更好。
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Goldmile-Infobiz是領先于世界的學習資料提供商之一，您可以下載我們最新的PDF版本免費試用作為體驗。我們還提供可靠和有效的軟件版本820-605考試大綱題庫資料，幫助您模擬真實的考試環境，以方便考生掌握最新的Cisco 820-605考試大綱考試資訊。在我們的指導和幫助下，可以首次通過您的考試，820-605考試大綱考古題是IT專家經過實踐測試得到的，820-605考試大綱考古題也能幫您在IT行業的未來達到更高的水平。
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820-605 PDF DEMO:
QUESTION NO: 1
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the
Customer Success Manager address the one solution that has not been fully enabled?
A. Contact the services team and request that they reach out to the customer to address the solution
B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
D. No action is needed because the customer will probably renew and you can address the issue after the renewal
Answer: B
QUESTION NO: 2
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
A. Perform a deep analysis of all the sales orders to the past 24 months
B. Speak the internal contacts to understand the customer sentiment and outstanding escalations
C. Engage with the account team to understand the expansion opportunities
D. Build an understanding of your customer's business and market trends and priorities
Answer: D
QUESTION NO: 3
Which two actions are in adoption campaign? (Choose two.)
A. messaging to stakeholders on the new features of their solution
B. messaging to users on best practice approaches to their solution
C. survey sent to all end users
D. messaging to stakeholders on new product releases
E. renewal reminder to stakeholders
Answer: A,B
QUESTION NO: 4
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers.
A CSM helps sales position the right technologies that will accelerate success for their business.
C. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.
D. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
Answer: D
QUESTION NO: 5
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
A. additional features that will align with the business outcomes
B. service introduction to confirm that they know how to submit service issues at the go live
C. Quarterly Success Review build and delivery
D. initial user group identified and their use cases confirmed
E. customer's stakeholders and their business outcomes
Answer: C,E
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Updated: May 27, 2022