獲得820-605題庫下載認證是眾多IT人員職業生涯的成功保證，而Goldmile-Infobiz網站中的820-605題庫下載題庫學習資料可以幫助您做到這一點。只要您支付您想要的考古題，您就能馬上得到它，在通眾多使用過本題庫產品的客戶回饋中，證明Cisco 820-605題庫下載考古題是值得信賴的。820-605題庫下載題庫可以確保考生順利通過考試，大家還有什么理由不選擇呢？快將820-605題庫下載考古題加入購物車吧，您絕對不會后悔的！ Goldmile-Infobiz是一個給你培訓Cisco 820-605題庫下載 認證考試相關技術知識的網站。在現在這個人才濟濟的社會裏，還是有很多行業是缺乏人才的，比如IT行業就相當缺乏技術性的人才。 許多考生花費了大量的時間和精力學習Cisco 820-605題庫下載考試相關知識，但是到最後卻沒有成功，分析他們失敗的原因，我們得出結論是沒有針對性的復習。
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在Goldmile-Infobiz的網站上你可以免費下載Goldmile-Infobiz為你提供的關於Cisco 820-605題庫下載 認證考試學習指南和部分練習題及答案作為嘗試。
820-605 PDF DEMO:
QUESTION NO: 1
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
A. Perform a deep analysis of all the sales orders to the past 24 months
B. Speak the internal contacts to understand the customer sentiment and outstanding escalations
C. Engage with the account team to understand the expansion opportunities
D. Build an understanding of your customer's business and market trends and priorities
Answer: D
QUESTION NO: 2
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the
Customer Success Manager address the one solution that has not been fully enabled?
A. Contact the services team and request that they reach out to the customer to address the solution
B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
D. No action is needed because the customer will probably renew and you can address the issue after the renewal
Answer: B
QUESTION NO: 3
Which two actions are in adoption campaign? (Choose two.)
A. messaging to stakeholders on the new features of their solution
B. messaging to users on best practice approaches to their solution
C. survey sent to all end users
D. messaging to stakeholders on new product releases
E. renewal reminder to stakeholders
Answer: A,B
QUESTION NO: 4
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers.
A CSM helps sales position the right technologies that will accelerate success for their business.
C. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.
D. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
Answer: D
QUESTION NO: 5
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
A. additional features that will align with the business outcomes
B. service introduction to confirm that they know how to submit service issues at the go live
C. Quarterly Success Review build and delivery
D. initial user group identified and their use cases confirmed
E. customer's stakeholders and their business outcomes
Answer: C,E
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Updated: May 27, 2022