820-605題庫 & 820-605學習指南 - 820-605題庫資料 - Goldmile-Infobiz

820-605題庫認證考試是現今很受歡迎的考試。還沒有取得這個考試的認證資的你,肯定也想參加這個考試了吧。確實,這是一個困難的考試,但是這也並不是說不能 取得高分輕鬆通過考試。 什麼?沒有信心參加這個考試嗎?沒關係,你可以使用Goldmile-Infobiz的820-605題庫考試資料。我受不了現在的生活和工作了,想做別的工作。 考生需要深入了解學習我們的820-605題庫考古題,為獲得認證奠定堅實的基礎,您會發現這是真實有效的,全球的IT人員都在使用我們的820-605題庫題庫資料。

Digital Transformation Specialist 820-605 在IT領域更是這樣。

Digital Transformation Specialist 820-605題庫 - Cisco Customer Success Manager Goldmile-Infobiz提供的學習材料可以讓你100%通過考試而且還會為你提供一年的免費更新。 機會是留給有準備的人的,希望你不要錯失良機。Goldmile-Infobiz提供給你最權威全面的新版 820-605 題庫上線考試考古題,命中率極高,考試中會出現的問題可能都包含在這些考古題裏了,我們也會隨著大綱的變化隨時更新考古題。

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820-605 PDF DEMO:

QUESTION NO: 1
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
A. additional features that will align with the business outcomes
B. service introduction to confirm that they know how to submit service issues at the go live
C. Quarterly Success Review build and delivery
D. initial user group identified and their use cases confirmed
E. customer's stakeholders and their business outcomes
Answer: C,E

QUESTION NO: 2
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers.
A CSM helps sales position the right technologies that will accelerate success for their business.
C. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.
D. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
Answer: D

QUESTION NO: 3
Which two actions are in adoption campaign? (Choose two.)
A. messaging to stakeholders on the new features of their solution
B. messaging to users on best practice approaches to their solution
C. survey sent to all end users
D. messaging to stakeholders on new product releases
E. renewal reminder to stakeholders
Answer: A,B

QUESTION NO: 4
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the
Customer Success Manager address the one solution that has not been fully enabled?
A. Contact the services team and request that they reach out to the customer to address the solution
B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
D. No action is needed because the customer will probably renew and you can address the issue after the renewal
Answer: B

QUESTION NO: 5
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
A. Perform a deep analysis of all the sales orders to the past 24 months
B. Speak the internal contacts to understand the customer sentiment and outstanding escalations
C. Engage with the account team to understand the expansion opportunities
D. Build an understanding of your customer's business and market trends and priorities
Answer: D

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Updated: May 27, 2022