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Salesforce FSL-201證照資訊 是個能對生活有改變的認證考試。
您是否在尋找可靠的學習資料來準備即將來的FSL-201 - Salesforce - Implementing Field Service Lightning證照資訊考試？如果是的話，您可以嘗試Goldmile-Infobiz的產品和服務。 你也可以先在網上免費下載Goldmile-Infobiz提供的部分關於Salesforce FSL-201 認證指南 認證考試的練習題和答案作為嘗試，在你瞭解了我們的可靠性後，快將我們Goldmile-Infobiz提供的產品加入您的購物車吧。Goldmile-Infobiz將成就你的夢想。
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通過Salesforce Salesforce FSL-201證照資訊認證考試可以給你帶來很多改變。
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要想一次性通過Salesforce FSL-201證照資訊 認證考試您必須得有一個好的準備和一個完整的知識結構。Goldmile-Infobiz為你提供的資源正好可以完全滿足你的需求。
FSL-201 PDF DEMO:
QUESTION NO: 1
Dispatches at Universal Containers want to ensure the Resource being assigned to a Work
Order has the correct training. What should a Consultant implement to accomplish this requirement?
A. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
B. Define Skills, Set up Skill Requirements, and Set up Resources Skills
C. Define Work Types, Define Work Order Status, Set up Resource Skills
D. Set up Service Locations, Set up Location Skills, Define Work Types
Answer: B
QUESTION NO: 2
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers.
What report would be improved by integrating financial data from an outside system?
A. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
B. Average time to repair: The average time required to repair or install as asset.
C. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
D. First time fix rate: The percentage of on-site service requests resolved on the first visit.
Answer: C
QUESTION NO: 3
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
A. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page
Layout.
B. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page
Layout.
C. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout
.
D. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page
Layout.
Answer: C
QUESTION NO: 4
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a
Consultant make? Choose 2 answers.
A. Publish training documentation in a closed chatter group.
B. Publish pre-release documentation on the Customer Community.
C. Increase training to Field Service Technicians
D. Increase training to Sales Representatives.
Answer: B,C
QUESTION NO: 5
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory.
Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
A. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line
Item; mark the parent Work Order as "In Progress."
B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled."
C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete".
D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed"
Answer: C
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Updated: May 28, 2022