Goldmile-Infobiz是個為Salesforce Field-Service-Lightning-Consultant考試重點認證考試提供短期有效培訓的網站。Salesforce Field-Service-Lightning-Consultant考試重點 是個能對生活有改變的認證考試。拿到Salesforce Field-Service-Lightning-Consultant考試重點 認證證書的IT人士肯定比沒有拿人員工資高，職位上升空間也很大，在IT行業中職業發展前景也更廣。 您是否在尋找可靠的學習資料來準備即將來的Field-Service-Lightning-Consultant考試重點考試？如果是的話，您可以嘗試Goldmile-Infobiz的產品和服務。我們提供最新的Salesforce Field-Service-Lightning-Consultant考試重點考古題是經過眾多考生和專家檢驗過的學習指南，保證成功率百分之百的考古題。 我們的Salesforce Field-Service-Lightning-Consultant考試重點 模擬測試題及答案和真實考試的題目及答案有95%的相似性，通過Goldmile-Infobiz提供的測試題你可以100%通過考試。
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Field-Service-Lightning-Consultant PDF DEMO:
QUESTION NO: 1
answers
A. Create custom fields to capture that the Wrap UP Activities have been completed.
B. Create a Workflow to close the Milestone when the Wrap Up is complete.
C. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
D. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
E. Create a Process Builder to close the Milestone when the Wrap Up is complete.
Answer: A,B,D
3. Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?
A. Knowledge Base on Cases.
B. Knowledge Base on Work Orders.
C. Attachments on Cases.
D. Custom Links on Work Orders.
Answer: B
QUESTION NO: 2
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the
Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
QUESTION NO: 3
Universal Containers would like to engage Contractors and Customers directly in their Field
Service Solution.
Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
A. Customer Communities Plus
B. Partner Communities
C. Chatter Customer Groups
D. Customer Communities
E. Chatter Files Connect
Answer: A,B,D
QUESTION NO: 4
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers.
What report would be improved by integrating financial data from an outside system?
A. Average time to repair: The average time required to repair or install as asset.
B. First time fix rate: The percentage of on-site service requests resolved on the first visit.
C. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
D. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
Answer: C
QUESTION NO: 5
Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?
A. Create a Visualforce Page on the Case.
B. Create a Milestone on the Product.
C. Create a Workflow Rule on the Case.
D. Create an Entitlement Template on the Product.
Answer: B
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Updated: May 28, 2022