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CPHQ PDF DEMO:
QUESTION NO: 1
Amenities may cover areas as mentioned below EXCEPT:
A. Ample and convenient parking
B. Good directional signs
C. Comfortable waiting rooms
D. Vast and facilitated food providing area
Answer: D
QUESTION NO: 2
The term __________ brings in mind that indicator panel on an automobile, which is most useful when t he car is
moving as a way for t he driver t o monitor key performance metrics such as speed, fuel level, engine performance,
temperature and direction from digital display units.
A. Dashboard
B. Scoreboard
C. Charts
D. Scanners
Answer: A
QUESTION NO: 3
Which of the following is the relationship between clinical outcomes and patient satisfaction?
Besides measuring
morbidity and mortality, this management takes into account the quality of healthcare received from the patient's
perspective.
A. Benchmarking
B. Clinical pathways
C. Outcome measures
D. Outcome management
Answer: A
QUESTION NO: 4
Reliability is a matter of whether a particular technique applied repeatedly to the same object yields the same results
each time. The reliability of a survey is initially addressed within ________________.
A. Questionnaire development phase
B. Questionnaire analysis phase
C. Evaluation phase
D. Implementation phase
Answer: A
QUESTION NO: 5
The comparison chart interpretation will result in one of the following scenarios, regardless of the type of measure
EXCEPT:
A. No outliner: Actual performance is within the expected range
B. Favorable outliner: Actual performance is better than the expected performance
C. Unfavorable outliner: Actual performance is worse than the expected performance
D. Incomplete data: Data cannot be analyzed because of complexity
Answer: D
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Updated: May 26, 2022