our company made our MB-230 Course practice guide with accountability. Our MB-230 Course training dumps are made by our MB-230 Course exam questions responsible company which means you can gain many other benefits as well. We offer free demos of our for your reference, and send you the new updates if our experts make them freely. Maybe you always thought study was too boring for you. Our MB-230 Course study materials will change your mind. If you have had the confidence in yourself so that you have won the first step on the road to success.
There are many advantages of our MB-230 Course study tool.
Microsoft Dynamics 365 MB-230 Course - Microsoft Dynamics 365 Customer Service Functional Consultant Experts expressed their meaning with clarity by knowledgeable and understandable words which cannot be misunderstood. Our supporter of Reliable MB-230 Test Sims study guide has exceeded tens of thousands around the world, which directly reflects the quality of them. Because the exam may put a heavy burden on your shoulder while our Reliable MB-230 Test Sims practice materials can relieve you of those troubles with time passing by.
Our three versions of MB-230 Course study materials are the PDF, Software and APP online. They have their own advantages differently and their prolific MB-230 Course practice materials can cater for the different needs of our customers, and all these MB-230 Course simulating practice includes the new information that you need to know to pass the test for we always update it in the first time. So you can choose them according to your personal preference.
Microsoft MB-230 Course - These services assure your avoid any loss.
Our MB-230 Course exam braindumps have become a brand that is good enough to stand out in the market. The high quality product like our MB-230 Course study quiz has no need to advertise everywhere, and exerts influential effects which are obvious and everlasting during your preparation. The exam candidates of our MB-230 Course study materials are the best living and breathing ads. Just look at the comments on the MB-230 Course training guide, you will know that how popular they are among the candidates.
All contents of MB-230 Course practice quiz contain what need to be mastered. And not only the content is contained that you can free download from the website, also you can find that the displays of the MB-230 Course study materials can be tried as well for we have three versions, according we also have three kinds of free demos.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Presiding over the line of our practice materials over ten years, our experts are proficient as elites who made our Microsoft PL-300-KR learning questions, and it is their job to officiate the routines of offering help for you. We have free demo of our ACAMS CAMS exam questions offering the latest catalogue and brief contents for your information on the website, if you do not have thorough understanding of our ACAMS CAMS study materials. And so many of our loyal customers have achieved their dreams with the help of our CertNexus AIP-210 exam questions. All contents of Microsoft AZ-801 training guide are being explicit to make you have explicit understanding of this exam. If you have bought the Amazon AWS-Developer-KR exam questions before, then you will know that we have free demos for you to download before your purchase.
Updated: May 28, 2022