So if you have any question about our MB-230 Dumps exam quiz, just contact with us and we will help you immediately. That is why our MB-230 Dumps learning questions gain a majority of praise around the world. As we all know that, first-class quality always comes with the first-class service. PDF version is easy for read and print out. If you are used to studying on paper, this version will be suitable for you. You may strand on some issues at sometimes, all confusions will be answered by the bountiful contents of our MB-230 Dumps exam materials.
Microsoft Dynamics 365 MB-230 Perhaps you still cannot make specific decisions.
Study guides are essentially a detailed MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Dumps training guide and are great introductions to new MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Dumps training guide as you advance. I guess you will be surprised by the number how many our customers visited our website. And our Study MB-230 Notes learning materials have helped thousands of candidates successfully pass the Study MB-230 Notes exam and has been praised by all users since it was appearance.
Our MB-230 Dumps} exam software will test the skills of the customers in a virtual exam like situation and will also highlight the mistakes of the candidates. The free MB-230 Dumps exam updates feature is one of the most helpful features for the candidates to get their preparation in the best manner with latest changes. The Microsoft introduces changes in the MB-230 Dumps format and topics, which are reported to our valued customers.
Microsoft MB-230 Dumps - Where there is a will, there is a way.
It is an incredible opportunity among all candidates fighting for the desirable exam outcome to have our MB-230 Dumps practice materials. With the help of our hardworking experts, our MB-230 Dumps exam braindumps have been on the front-front of this industry and help exam candidates around the world win in valuable time. With years of experience dealing with exam, they have thorough grasp of knowledge which appears clearly in our MB-230 Dumps actual exam. To choose us is to choose success!
In your real exam, you must answer all questions in limited time. So you need our timer to help you on MB-230 Dumps practice guide.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
SAP C_ARSUM_2508 certifications are thought to be the best way to get good jobs in the high-demanding market. Passing Microsoft certification Amazon SAA-C03 exam is not simple. Microsoft DP-900-KR - The certificate is of significance in our daily life. You can free download part of Goldmile-Infobiz's practice questions and answers about Microsoft certification Amazon MLA-C01-KR exam online. With scientific review and arrangement from professional experts as your backup, and the most accurate and high quality content of our Fortinet FCSS_SASE_AD-25 study materials, you will cope with it like a piece of cake.
Updated: May 28, 2022