All our MB-230 Dumps study materials are displayed orderly on the web page. Also, you just need to click one kind; then you can know much about it. There have detailed introductions about the MB-230 Dumps learnign braindumps such as price, version, free demo and so on. And if you have any questions, just feel free to us and we will give you advice on MB-230 Dumps study guide as soon as possible. MB-230 Dumps practice exam will provide you with wholehearted service throughout your entire learning process. You can spend more time doing other things.
Our MB-230 Dumps actual test guide can give you some help.
We must pay more attention to the certification and try our best to gain the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Dumps certification. You can get what you want! You must believe that no matter what you do, as long as you work hard, there is no unsuccessful.
It will be very easy for you to pass the exam and get the certification. More importantly, your will spend less time on preparing for MB-230 Dumps exam than other people. The MB-230 Dumps learning dumps from our company are very convenient for all people, including the convenient buying process, the download way and the study process and so on.
Microsoft MB-230 Dumps - Giving is proportional to the reward.
It is of no exaggeration to say that sometimes a certification is exactly a stepping-stone to success, especially when you are hunting for a job. The MB-230 Dumps study materials are of great help in this sense. People with initiative and drive all want to get a good job, and if someone already gets one, he or she will push for better position and higher salaries. With the MB-230 Dumps test training, you can both have the confidence and gumption to ask for better treatment. To earn such a material, you can spend some time to study our MB-230 Dumps study torrent. No study can be done successfully without a specific goal and a powerful drive, and here to earn a better living by getting promotion is a good one.
Once you have used our MB-230 Dumps exam training in a network environment, you no longer need an internet connection the next time you use it, and you can choose to use MB-230 Dumps exam training at your own right. Our MB-230 Dumps exam training do not limit the equipment, do not worry about the network, this will reduce you many learning obstacles, as long as you want to use MB-230 Dumps test guide, you can enter the learning state.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
If you print the PECB NIS-2-Directive-Lead-Implementer exam materials out, you are easy to carry it with you when you out, it is to say that will be a most right decision to choose the PECB NIS-2-Directive-Lead-Implementer, you will never regret it. If you want to use our Microsoft AZ-800 simulating exam on your phone at any time, then APP version is your best choice as long as you have browsers on your phone. Our Fortinet NSE4_FGT_AD-7.6 exam material can be studied and passed quickly within one week of the exam. If you want time - saving and efficient learning, our Huawei H19-338-ENU exam questions are definitely your best choice. SAP C-TS422-2504 - You can save so much time and energy to do other things that you will make best use of you time.
Updated: May 28, 2022