With our users all over the world, you really should believe in the choices of so many people. Our advantage is very obvious. Of course, the right to choose is in your hands. Being considered the most authentic brand in this career, our professional experts are making unremitting efforts to provide our customers the latest and valid {CertName} exam simulation. With the development of society, the MB-230 Feedback certificate in our career field becomes a necessity for developing the abilities. In today's society, everyone is working very hard.
Microsoft Dynamics 365 MB-230 So with it you can easily pass the exam.
Firstly, you will learn many useful knowledge and skills from our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Feedback exam guide, which is a valuable asset in your life. All the IT professionals are familiar with the Microsoft MB-230 Questions Exam exam. And all of you dream of owning the most demanding certification.
We believe that the trial version will help you a lot. If you are not certain whether the MB-230 Feedback prep guide from our company is suitable for you or not, so you are hesitate to buy and use our study materials. Do not worry, in order to help you solve your problem and let you have a good understanding of our MB-230 Feedback study practice dump, the experts and professors from our company have designed the trial version for all people.
Microsoft MB-230 Feedback - Missing the chance, I am sure you must regret it.
We have three different versions of our MB-230 Feedback exam questions which can cater to different needs of our customers. They are the versions: PDF, Software and APP online. The PDF version of our MB-230 Feedback exam simulation can be printed out, suitable for you who like to take notes, your unique notes may make you more profound. The Software version of our MB-230 Feedback study materials can simulate the real exam. Adn the APP online version can be applied to all electronic devices.
As a reliable product website, we have the responsibility to protect our customers' personal information leakage and your payment security. So you can be rest assured the purchase of our MB-230 Feedback exam software.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Of course, Snowflake COF-C02 learning materials produced several versions of the product to meet the requirements of different users. WGU Information-Technology-Management - We know that impulse spending will make you regret, so we suggest that you first download our free demo to check before purchasing. Huawei H13-624_V5.5 training materials are not only the domestic market, but also the international high-end market. Now the Google Professional-Data-Engineer exam dumps provided by Goldmile-Infobiz have been recognized by masses of customers, but we will not stop the service after you buy. And you can free download the demos of the Snowflake SOL-C01 study guide to check it out.
Updated: May 28, 2022