Our product can improve your stocks of knowledge and your abilities in some area and help you gain the success in your career. Our product boosts many merits and high passing rate. Our products have 3 versions and we provide free update of the MB-230 Pdf exam torrent to you. MB-230 Pdf exam dumps have a higher pass rate than products in the same industry. If you want to pass MB-230 Pdf certification, then it is necessary to choose a product with a high pass rate. We can make sure that we must protect the privacy of all customers who have bought our MB-230 Pdf test questions.
The MB-230 Pdf training materials are so very helpful.
According to the different function of the three versions, you have the chance to choose the most suitable version of our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Pdf study torrent. Of course, if you want to, you can choose more than one version to prepare your New MB-230 Test Topics Pdf exam. Our exam materials allow you to prepare for the real New MB-230 Test Topics Pdf exam and will help you with the self-assessment.
There are so many specialists who join together and contribute to the success of our MB-230 Pdf guide quiz just for your needs. As well as responsible and patient staff who has being trained strictly before get down to business and interact with customers on our MB-230 Pdf exam questions. You can contact with our service, and they will give you the most professional guide.
Microsoft MB-230 Pdf - After all, no one can steal your knowledge.
All the IT professionals are familiar with the Microsoft MB-230 Pdf exam. And all of you dream of owning the most demanding certification. So that you can get the career you want, and can achieve your dreams. With Goldmile-Infobiz's Microsoft MB-230 Pdf exam training materials, you can get what you want.
We believe that the trial version provided by our company will help you know about our study materials well and make the good choice for yourself. More importantly, the trial version of the MB-230 Pdf exam questions from our company is free for all people.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Scrum SSM - So that you can get the latest exam information in time. Oracle 1z0-1057-25 - Now you also have the opportunity to contact with the Microsoft Dynamics 365 Customer Service Functional Consultant test guide from our company. Goldmile-Infobiz Microsoft Microsoft SC-100 dumps are an indispensable material in the certification exam. After you use our products, our IAPP CIPP-E study materials will provide you with a real test environment before the IAPP CIPP-E exam. CIPS L5M5 - With the exam dumps, you will know how to effectively prepare for your exam.
Updated: May 28, 2022