It is common in modern society that many people who are more knowledgeable and capable than others finally lost some good opportunities for development because they didn’t obtain the MB-230 Questions certification. The prerequisite for obtaining the MB-230 Questions certification is to pass the exam, but not everyone has the ability to pass it at one time. But our MB-230 Questions exam questions will help you pass the exam by just one go for we have the pass rate high as 98% to 100%. And we will give you one year's free update of the exam study materials you purchase and 24/7 online service. Now just make up your mind and get your MB-230 Questions exam dumps! And we can claim that if you study our MB-230 Questions study materials for 20 to 30 hours, you can pass the exam for sure.
Microsoft Dynamics 365 MB-230 No one is willing to buy a defective product.
Microsoft Dynamics 365 MB-230 Questions - Microsoft Dynamics 365 Customer Service Functional Consultant In order to provide you with the best IT certification exam dumps forever, Goldmile-Infobiz constantly improve the quality of exam dumps and update the dumps on the basis of the latest test syllabus at any time. Before you choose to end your practices of the MB-230 Exam Dumps Free study materials, the screen will display the questions you have done, which help you check again to ensure all questions of MB-230 Exam Dumps Free practice prep are well finished. The report includes your scores of the MB-230 Exam Dumps Free learning guide.
You can experience it in advance. In this, you can check its quality for yourself. Goldmile-Infobiz Microsoft MB-230 Questions practice test dumps are doubtless the best reference materials compared with other MB-230 Questions exam related materials.
Microsoft MB-230 Questions - Never feel sorry to invest yourself.
Where there is a will, there is a way. As long as you never give up yourself, you are bound to become successful. We hope that our MB-230 Questions exam materials can light your life. People always make excuses for their laziness. It is time to refresh again. You will witness your positive changes after completing learning our MB-230 Questions study guide. Not only that you can learn more useful and latest professional knowledge, but also you can get the MB-230 Questions certification to have a better career.
With the help of our hardworking experts, our MB-230 Questions exam braindumps have been on the front-front of this industry and help exam candidates around the world win in valuable time. With years of experience dealing with exam, they have thorough grasp of knowledge which appears clearly in our MB-230 Questions actual exam.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Amazon Data-Engineer-Associate-KR - Our timer is placed on the upper right of the page. There is a large range of Cisco 300-535 certifications that can help you improve your professional worth and make your dreams come true. Passing Microsoft certification Cisco 200-901 exam is not simple. At present we will provide all candidates who want to pass the Cisco 700-246 exam with three different versions for your choice. Fortinet NSE7_OTS-7.2 - Once you decide to select Goldmile-Infobiz, Goldmile-Infobiz will make every effort to help you pass the exam.
Updated: May 28, 2022