Because this is a small investment in exchange for a great harvest. Using Goldmile-Infobiz's test questions and exercises can ensure you pass Microsoft certification MB-230 Tests exam. Goldmile-Infobiz is a website which have very high reputation and specifically provide simulation questions, practice questions and answers for IT professionals to participate in the Microsoft certification MB-230 Tests exam. After a survey of the users as many as 99% of the customers who purchased our MB-230 Tests preparation questions have successfully passed the exam. And it is hard to find in the market. Add Goldmile-Infobiz's products to cart now!
Microsoft Dynamics 365 MB-230 As the saying goes, practice makes perfect.
Microsoft Dynamics 365 MB-230 Tests - Microsoft Dynamics 365 Customer Service Functional Consultant As the most professional supplier on the site of IT certification test currently , we provide a comprehensive after-sales service. Actions speak louder than words. You are supposed to learn to make a rational plan of life.
But the country's demand for high-end IT staff is still expanding, internationally as well. So many people want to pass Microsoft MB-230 Tests certification exam. But it is not easy to pass the exam.
Microsoft MB-230 Tests - We can help you to achieve your goals.
Goldmile-Infobiz can not only achieve your dreams, but also provide you one year of free updates and after-sales service. The answers of Goldmile-Infobiz's exercises is 100% correct and they can help you pass Microsoft certification MB-230 Tests exam successfully. You can free download part of practice questions and answers of Microsoft certification MB-230 Tests exam online as a try.
My dream is to become a top IT expert. I think that for me is nowhere in sight.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Scrum SAFe-Practitioner - Perhaps you would spend less time and effort than the people who grasp fairly comprehensive expertise. When you get the certification of Microsoft HP HPE0-J81 exam, the glorious period of your career will start. PECB NIS-2-Directive-Lead-Implementer - If you fail the exam, we will give you a full refund. CIPS L4M5 - It is very convenient for you to use PDF real questions and answers. SAP C-BCWME-2504 - In order to improve the value of your career, you must pass this certification exam.
Updated: May 28, 2022