If you place your order right now, we will send you the free renewals lasting for one year. All those supplements are also valuable for your MB-230 Vce practice materials. Our MB-230 Vce training materials are professional practice material under warranty. In preparing the MB-230 Vce qualification examination, the MB-230 Vce study materials will provide users with the most important practice materials. Users can evaluate our products by downloading free demo templates prior to formal purchase. More importantly, our commitment to help you become MB-230 Vce certified does not stop in buying our products.
You will our MB-230 Vce exam dumps are the best!
If you are still study hard to prepare the Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Vce exam, you're wrong. You can also know how to contact us and what other client’s evaluations about our Exam MB-230 Discount test braindumps. The pages of our product also provide other information about our product and the exam.
If you are concerned about the test, however, you can choose Goldmile-Infobiz's Microsoft MB-230 Vce exam training materials. No matter how low your qualifications, you can easily understand the content of the training materials. And you can pass the exam successfully.
Microsoft MB-230 Vce - The procedure of refund is very simple.
Are you satisfied with your present job? Are you satisfied with what you are doing? Do you want to improve yourself? To master some useful skills is helpful to you. Now that you choose to work in the IT industry, you must register IT certification test and get the IT certificate which will help you to upgrade yourself. What's more important, you can prove that you have mastered greater skills. And then, to take Microsoft MB-230 Vce exam can help you to express your desire. Don't worry. Goldmile-Infobiz will help you to find what you need in the exam and our dumps must help you to obtain MB-230 Vce certificate.
If you pay attention to using our MB-230 Vce practice engine, thing will be solved easily. No one lose interest during using our MB-230 Vce actual exam and become regular customers eventually.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
If you successfully get Microsoft Workday Workday-Pro-Compensation certificate, you can finish your work better. Our SAP C_S4CS_2508 exam prep is of reasonably great position from highly proficient helpers who have been devoted to their quality over ten years to figure your problems out. Goldmile-Infobiz Microsoft Fortinet NSE7_CDS_AR-7.6 questions and answers are a rare material which can help you pass you exam first time. We believe that you will never regret to buy and practice our SAP C-ARCIG-2508 latest question. Amazon SAA-C03-KR - Revealing whether or not a man succeeded often reflect in the certificate he obtains, so it is in IT industry.
Updated: May 28, 2022