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CMQ-OE PDF DEMO:
QUESTION NO: 1
Which of the following best describes the differences between crossfunctional and matrix organizations?
A. Cross-functionals deal with companywide issues, whereas matrices focus on specific projects.
B. Cross-functionals are often temporary, whereas matrices are permanent.
C. Cross-functionals deal with internal groups, whereas matrices deal with external groups.
D. Cross-functionals usually consist of personnel with technical skills, whereas matrices usually consist of high-level functional executives.
Answer: A
QUESTION NO: 2
A work team has identified three software packages that will help them dramatically improve a process and needs to decide which to purchase. Each package has some of the same and some different features and there are many different criteria that need to be used in making the decision.
Which of the following tools is likely to be most valuable for helping the team decide?
A. Priorities matrix
B. Tree diagram
C. Matrix diagram
D. Activity network diagram
Answer: A
QUESTION NO: 3
A facilitator notices that the team jumps to conclusions after only one or two members have stated their opinion.
The facilitator should:
A. Tell the team to have a nonbinding vote before beginning a discussion, which will make each person's view apparent.
B. Ask the team to fill out a questionnaire rating themselves on effective group process.
C. Tell the quiet members they need to speak out.
D. Ask what the impact will be on the team if they don't adequately discuss issues.
Answer: D
QUESTION NO: 4
All but one of the following represents good communicating skill. Which one does not?
A. Body language and voice convey the same message.
B. Use open-ended and closed questions at appropriate times.
C. Since the brain works much faster than speaking, use the time while another person is speaking to plan your next comment or question.
D. Use a paraphrasing technique to clarify your understanding of what was said.
Answer: C
QUESTION NO: 5
For a bookseller that sells entirely through a Web site, managing the diversity of customers would entail which of the following?
I. Adopting lean techniques to reduce cycle time
II. Continually developing new service features to take the place of services that have become "must haves"
III. Responding to the needs of a diverse customer base
IV.
Understanding and working closely with multiple publishers
A.III only
B.II and III only
C.II, III, and IV only
D.I, II, III, and IV
Answer: D
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Updated: May 28, 2022