According to the statistics shown in the feedback chart, the general pass rate for latest MB-230 App Simulations test prep is 98%, which is far beyond that of others in this field. In recent years, our MB-230 App Simulations exam guide has been well received and have reached 99% pass rate with all our dedication. As one of the most authoritative question bank in the world, our study materials make assurance for your passing the MB-230 App Simulations exam. Within a year, we provide free updates. Please pay more attention to our website. You can choose different ways of operation according to your learning habits to help you learn effectively.
You will our MB-230 App Simulations exam dumps are the best!
Microsoft Dynamics 365 MB-230 App Simulations - Microsoft Dynamics 365 Customer Service Functional Consultant Now this is the age of the Internet, there are a lot of shortcut to success. You can also know how to contact us and what other client’s evaluations about our MB-230 Reliable Real Exam test braindumps. The pages of our product also provide other information about our product and the exam.
And you can pass the exam successfully. Education degree does not equal strength, and it does not mean ability. Education degree just mean that you have this learning experience only.
Microsoft MB-230 App Simulations - It means that it can support offline practicing.
Do you want to double your salary in a short time? Yes, it is not a dream. Our MB-230 App Simulations latest study guide can help you. IT field is becoming competitive; a Microsoft certification can help you do that. If you get a certification with our MB-230 App Simulations latest study guide, maybe your career will change. A useful certification will bring you much outstanding advantage when you apply for any jobs about Microsoft company or products. Just only dozens of money on MB-230 App Simulations latest study guide will assist you 100% pass exam and 24-hours worm aid service.
You can download the trial versions of the MB-230 App Simulations exam questions for free. After using the trial version of our MB-230 App Simulations study materials, I believe you will have a deeper understanding of the advantages of our MB-230 App Simulations training engine.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Please check the free demo of HP HPE7-A07 braindumps before purchased and we will send you the download link of HP HPE7-A07 real dumps after payment. We will contact the user to ensure that they fully understand the user's situation, including their own level, available learning time on HP HPE7-A07 training questions. The efficiency and accuracy of our Microsoft AB-731 learning guide will not let you down. HP HPE6-A87 - Now that the network is so developed, we can disclose our information at any time. Goldmile-Infobiz Huawei H12-821_V1.0 exam preparation begins and ends with your accomplishing this credential goal.
Updated: May 28, 2022