Just look at the comments on the website, then you will know that we have a lot of loyal customers. All contents of MB-230 Exam Answers training guide are being explicit to make you have explicit understanding of this exam. Their contribution is praised for their purview is unlimited. Free demos of our MB-230 Exam Answers study guide are understandable materials as well as the newest information for your practice. Under coordinated synergy of all staff, our MB-230 Exam Answers practice braindumps achieved a higher level of perfection by keeping close attention with the trend of dynamic market. It requires you to invest time and energy.
Microsoft Dynamics 365 MB-230 Goldmile-Infobiz is worthful to choose.
Microsoft Dynamics 365 MB-230 Exam Answers - Microsoft Dynamics 365 Customer Service Functional Consultant Well, you are in the right place. About the Vce MB-230 Torrent exam certification, reliability can not be ignored. Vce MB-230 Torrent exam training materials of Goldmile-Infobiz are specially designed.
We can make sure that it will be very easy for you to pass your exam and get the related certification in the shortest time that beyond your imagination. As is known to us, there are best sale and after-sale service of the MB-230 Exam Answers study materials all over the world in our company. Our company has employed a lot of excellent experts and professors in the field in the past years, in order to design the best and most suitable MB-230 Exam Answers study materials for all customers.
Microsoft MB-230 Exam Answers - Goldmile-Infobiz allows you to have a bright future.
If you are determined to enter into Microsoft company or some companies who are the product agents of Microsoft, a good certification will help you obtain more jobs and high positions. Goldmile-Infobiz release high passing-rate MB-230 Exam Answers exam simulations to help you obtain certification in a short time. If you obtain a certification you will get a higher job or satisfying benefits with our MB-230 Exam Answers exam simulations. Every day there is someone choosing our exam materials. If this is what you want, why are you still hesitating?
To pass the Microsoft MB-230 Exam Answers exam is a dream who are engaged in IT industry. If you want to change the dream into reality, you only need to choose the professional training.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Many candidates can also certify for our SAP C-THR70-2505 study materials. It has the best training materials, which is Goldmile-Infobiz;s Microsoft Microsoft AZ-120 exam training materials. Your Microsoft AZ-204-KR test questions will melt in your hands if you know the logic behind the concepts. APICS CPIM-8.0 - It can give each candidate to provide high-quality services, including pre-sales service and after-sales service. On the other hand, using free trial downloading before purchasing, I can promise that you will have a good command of the function of our SAP C-CPI-2506 training prep.
Updated: May 28, 2022