Many company requests candidates not only have work experiences, but also some professional certifications. Therefore it is necessary to get a professional MB-230 Exam Dumps certification to pave the way for a better future. The MB-230 Exam Dumps question dumps produced by our company, is helpful for our customers to pass their exams and get the MB-230 Exam Dumps certification within several days. Efforts have been made in our experts to help our candidates successfully pass MB-230 Exam Dumps exam. Seldom dose the e-market have an authorized study materials for reference. According to the research statistics, we can confidently tell that 99% candidates after using our products have passed the MB-230 Exam Dumps exam.
There are many advantages of our MB-230 Exam Dumps study tool.
Microsoft Dynamics 365 MB-230 Exam Dumps - Microsoft Dynamics 365 Customer Service Functional Consultant Experts expressed their meaning with clarity by knowledgeable and understandable words which cannot be misunderstood. Because the exam may put a heavy burden on your shoulder while our Reliable MB-230 Dumps Ebook practice materials can relieve you of those troubles with time passing by. Just spent some time regularly on our Reliable MB-230 Dumps Ebook exam simulation, your possibility of getting it will be improved greatly.
Our three versions of MB-230 Exam Dumps study materials are the PDF, Software and APP online. They have their own advantages differently and their prolific MB-230 Exam Dumps practice materials can cater for the different needs of our customers, and all these MB-230 Exam Dumps simulating practice includes the new information that you need to know to pass the test for we always update it in the first time. So you can choose them according to your personal preference.
Microsoft MB-230 Exam Dumps - They compile each answer and question carefully.
All the MB-230 Exam Dumps training files of our company are designed by the experts and professors in the field. The quality of our study materials is guaranteed. According to the actual situation of all customers, we will make the suitable study plan for all customers. If you buy the MB-230 Exam Dumps learning dumps from our company, we can promise that you will get the professional training to help you pass your exam easily. By our professional training, you will pass your exam and get the related certification in the shortest time.
We sincerely hope that you can achieve your dream in the near future by the MB-230 Exam Dumps latest questions of our company. There are a lot of experts and professors in or company in the field.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
The Amazon Data-Engineer-Associate-KR learn prep from our company has helped thousands of people to pass the exam and get the related certification, and then these people have enjoyed a better job and a better life. If you do not receive our Salesforce CRT-450 study materials, please contact our online workers. In order to gain some competitive advantages, a growing number of people have tried their best to pass the Fortinet NSE7_SOC_AR-7.6 exam. ACMP Global CCMP - So you can have wide choices. AVIXA CTS-D - If you have any questions about our study materials, you can send an email to us, and then the online workers from our company will help you solve your problem in the shortest time.
Updated: May 28, 2022