We can find that the Internet is getting closer and closer to our daily life and daily work. We can hardly leave the Internet now, we usually use computer or iPad to work and learn. Inevitably, we will feel too tired if we worked online too long. If you want to use our MB-230 Exam Format simulating exam on your phone at any time, then APP version is your best choice as long as you have browsers on your phone. Of course, some candidates hope that they can experience the feeling of exam when they use the MB-230 Exam Format learning engine every day. Our MB-230 Exam Format exam material can be studied and passed quickly within one week of the exam.
Microsoft Dynamics 365 MB-230 You won't regret for your wise choice.
Microsoft Dynamics 365 MB-230 Exam Format - Microsoft Dynamics 365 Customer Service Functional Consultant It is not easy to qualify for a qualifying exam in such a short period of time. In order to make sure you have answered all questions, we have answer list to help you check. Then you can choose the end button to finish your exercises of the Study MB-230 Materials study guide.
There almost have no troubles to your normal life. You can make use of your spare moment to study our MB-230 Exam Format study materials. The results will become better with your constant exercises.
Microsoft MB-230 Exam Format - Goldmile-Infobiz have a huge senior IT expert team.
Goldmile-Infobiz have the latest Microsoft certification MB-230 Exam Format exam training materials. The industrious Goldmile-Infobiz's IT experts through their own expertise and experience continuously produce the latest Microsoft MB-230 Exam Format training materials to facilitate IT professionals to pass the Microsoft certification MB-230 Exam Format exam. The certification of Microsoft MB-230 Exam Format more and more valuable in the IT area and a lot people use the products of Goldmile-Infobiz to pass Microsoft certification MB-230 Exam Format exam. Through so many feedbacks of these products, our Goldmile-Infobiz products prove to be trusted.
Do not hesitate! Please select Goldmile-Infobiz, it will be the best guarantee for you to pass MB-230 Exam Format certification exam.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 4
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 5
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
HITRUST CCSFP - If you fail to pass the exam, Goldmile-Infobiz will full refund to you. Whole Goldmile-Infobiz's pertinence exercises about Microsoft certification APMG-International ISO-IEC-27001-Foundation exam is very popular. In order to pass Microsoft certification Juniper JN0-650 exam some people spend a lot of valuable time and effort to prepare, but did not succeed. If you buy Goldmile-Infobiz's Microsoft certification SAP C-ARCON-2508 exam practice questions and answers, you can not only pass Microsoft certification SAP C-ARCON-2508 exam, but also enjoy a year of free update service. If you choose Goldmile-Infobiz to provide you with the pertinence training, you can easily pass the Microsoft certification Amazon DOP-C02 exam.
Updated: May 28, 2022