Allowing for there is a steady and growing demand for our MB-230 Exam Name real exam with high quality at moderate prices, we never stop the pace of doing better. All newly supplementary updates of our MB-230 Exam Name exam questions will be sent to your mailbox one year long. And we shall appreciate it if you choose any version of our MB-230 Exam Name practice materials for exam and related tests in the future. The high quality of our products also embodies in its short-time learning. You are only supposed to practice MB-230 Exam Name study materials for about 20 to 30 hours before you are fully equipped to take part in the examination. It is our mission to help you pass the exam.
Microsoft Dynamics 365 MB-230 Add Goldmile-Infobiz's products to cart now!
Hope you can give our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Exam Name exam questions full trust, we will not disappoint you. We promise that we will do our best to help you pass the Microsoft certification New MB-230 Test Question exam. Goldmile-Infobiz's providing training material is very close to the content of the formal examination.
If you don't pass, we won't earn you any money. This is what we should do for you as a responsible company. But our MB-230 Exam Name study materials have the high pass rate as 98% to 100%, so it is guarantee for you to pass.
Microsoft MB-230 Exam Name - Of course, their income must be very high.
Are you still searching proper MB-230 Exam Name exam study materials, or are you annoying of collecting these study materials? As the professional IT exam dumps provider, Goldmile-Infobiz has offered the complete MB-230 Exam Name exam materials for you. So you can save your time to have a full preparation of MB-230 Exam Name exam.
Third, the quality of the product. People always determine a good or bad thing based on the surface.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
We will not only spare no efforts to design Microsoft MS-900 exam materials, but also try our best to be better in all after-sale service. Salesforce Sales-Admn-202 - It is the industry leader in providing IT certification information. In order to let you be rest assured to purchase our products, we offer a variety of versions of the samples of Oracle 1z0-809-KR study materials for your trial. Huawei H13-325_V1.0 - You can also request we provide you with the latest dumps at any time. If you prepare based on our Amazon AWS-Certified-Developer-Associate-KR exam simulations files, you will feel easy to clear exam once certainly.
Updated: May 28, 2022