Microsoft MB-230 Exam Pattern certification exam is a high demand exam tests in IT field because it proves your ability and professional technology. To get the authoritative certification, you need to overcome the difficulty of MB-230 Exam Pattern test questions and complete the actual test perfectly. Our training materials contain the latest exam questions and valid MB-230 Exam Pattern exam answers for the exam preparation, which will ensure you clear exam 100%. Please try to instantly download the free demo in our exam page. If you are willing to buy our MB-230 Exam Pattern dumps pdf, I will recommend you to download the free dumps demo first and check the accuracy of our MB-230 Exam Pattern practice questions. It is so cool even to think about it.
Microsoft Dynamics 365 MB-230 Need any help, please contact with us again!
Microsoft Dynamics 365 MB-230 Exam Pattern - Microsoft Dynamics 365 Customer Service Functional Consultant Our products’ test bank covers the entire syllabus of the test and all the possible questions which may appear in the test. Our questions and answers are based on the real exam and conform to the popular trend in the industry. You only need 20-30 hours to learn Microsoft Dynamics 365 Customer Service Functional Consultant exam torrent and prepare the exam.
The study system of our company will provide all customers with the best study materials. If you buy the MB-230 Exam Pattern latest questions of our company, you will have the right to enjoy all the MB-230 Exam Pattern certification training dumps from our company. More importantly, there are a lot of experts in our company; the first duty of these experts is to update the study system of our company day and night for all customers.
Microsoft MB-230 Exam Pattern - But it doesn't matter.
With the increasing marketization, the product experience marketing has been praised by the consumer market and the industry. Attract users interested in product marketing to know just the first step, the most important is to be designed to allow the user to try before buying the Microsoft Dynamics 365 Customer Service Functional Consultant study training dumps, so we provide free pre-sale experience to help users to better understand our products. The user only needs to submit his E-mail address and apply for free trial online, and our system will soon send free demonstration research materials of MB-230 Exam Pattern latest questions to download. If the user is still unsure which is best for him, consider applying for a free trial of several different types of test materials. It is believed that through comparative analysis, users will be able to choose the most satisfactory MB-230 Exam Pattern test guide.
And this version also helps establish the confidence of the candidates when they attend the MB-230 Exam Pattern exam after practicing. Because of the different habits and personal devices, requirements for the version of our MB-230 Exam Pattern exam questions vary from person to person.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
If not timely updating Amazon DOP-C02 training materials will let users reduce the learning efficiency of even lags behind that of other competitors, the consequence is that users and we don't want to see the phenomenon of the worst, so in order to prevent the occurrence of this kind of risk, the Amazon DOP-C02 practice test dump give supervision and update the progress every day, it emphasized the key selling point of the product. Our Salesforce Plat-101 exam guide question is recognized as the standard and authorized study materials and is widely commended at home and abroad. Microsoft GH-200 - Our after-sales service staff will be on-line service 24 hours a day, 7 days a week. And we will give you the most considerate suggestions on our IIA IIA-CIA-Part3 learning guide with all our sincere and warm heart. During the learning process on our Amazon SCS-C02-KR study materials, you can contact us anytime if you encounter any problems.
Updated: May 28, 2022