If you are worry about the coming MB-230 Exam Sample exam, our MB-230 Exam Sample study materials will help you solve your problem. In order to promise the high quality of our MB-230 Exam Sample exam questions, our company has outstanding technical staff, and has perfect service system after sale. More importantly, our good MB-230 Exam Sample guide quiz and perfect after sale service are approbated by our local and international customers. We have free demos of our MB-230 Exam Sample learning braindumps for your reference, as in the following, you can download which MB-230 Exam Sample exam materials demo you like and make a choice. Therefore, if you really have some interests in our MB-230 Exam Sample study guide, then trust our professionalism, we will give you the most professional suggestions on the details of theMB-230 Exam Sample practice quiz, no matter you buy it or not, just feel free to contact us! We believe you won't be the exception, so if you want to achieve your dream and become the excellent people in the near future, please buy our MB-230 Exam Sample actual exam, it will help you.
Microsoft Dynamics 365 MB-230 If I just said, you may be not believe that.
And as an industry rookie, those unreadable words and expressions in professional books often make you feel mad, but MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Exam Sample study materials will help you to solve this problem perfectly. With it, your exam problems will be solved. Goldmile-Infobiz Microsoft MB-230 Valid Exam Objectives Pdf exam training materials can help you to pass the exam easily.
Practice and diligence make perfect. Every one looks forward to becoming an excellent person. You will become the lucky guys after passing the MB-230 Exam Sample exam.
Microsoft MB-230 Exam Sample - In every area, timing counts importantly.
Goldmile-Infobiz's Microsoft MB-230 Exam Sample exam training materials is the best training materials. If you are an IT staff, it will be your indispensable training materials. Do not take your future betting on tomorrow. Goldmile-Infobiz's Microsoft MB-230 Exam Sample exam training materials are absolutely trustworthy. We are dedicated to provide the materials to the world of the candidates who want to participate in IT exam. To get the Microsoft MB-230 Exam Sample exam certification is the goal of many IT people & Network professionals. The pass rate of Goldmile-Infobiz is incredibly high. We are committed to your success.
Our experts check whether there is an update on the Microsoft Dynamics 365 Customer Service Functional Consultant exam questions every day, if an update system is sent to the customer automatically. If you have any question about our MB-230 Exam Sample test guide, you can email or contact us online.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Amazon AIF-C01 - And don't worry about how to pass the test, Goldmile-Infobiz certification training will be with you. With our software version of our DSCI DCPLA guide braindumps, you can practice and test yourself just like you are in a real exam for our DSCI DCPLA study materials have the advandage of simulating the real exam. PMI PMP - Because all questions in the actual test are included in Goldmile-Infobiz practice test dumps which provide you with the adequate explanation that let you understand these questions well. So it is convenient for you to have a good understanding of our product before you decide to buy our PMI PMP-KR training materials. Do you want to take Microsoft Network Appliance NS0-076 exam that is very popular in recent?
Updated: May 28, 2022