We may have the best products of the highest quality, but if we shows it with a shoddy manner, it naturally will be as shoddy product. However, if we show it with both creative and professional manner, then we will get the best result. The Goldmile-Infobiz's Microsoft MB-230 Exam Tips exam training materials is so successful training materials. We will not only spare no efforts to design MB-230 Exam Tips exam materials, but also try our best to be better in all after-sale service. The happiness from success is huge, so we hope that you can get the happiness after you pass MB-230 Exam Tips exam certification with our developed software. Goldmile-Infobiz's Microsoft MB-230 Exam Tips exam training materials is your magic weapon to success.
Microsoft Dynamics 365 MB-230 Chance favors the prepared mind.
Try to find which version is most to your taste; we believe that our joint efforts can make you pass MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Exam Tips certification exam. Before you try to attend the MB-230 Test Cost practice exam, you need to look for best learning materials to easily understand the key points of MB-230 Test Cost exam prep. There are MB-230 Test Cost real questions available for our candidates with accurate answers and detailed explanations.
These updates are meant to reflect any changes related to the MB-230 Exam Tips actual test. 100% pass is an easy thing for you. Goldmile-Infobiz Microsoft exam study material can simulate the actual test and give you an interactive experience during the practice.
Microsoft MB-230 Exam Tips - So your success is guaranteed.
Free renewal of our MB-230 Exam Tips study prep in this respect is undoubtedly a large shining point. Apart from the advantage of free renewal in one year, our MB-230 Exam Tips exam engine offers you constant discounts so that you can save a large amount of money concerning buying our MB-230 Exam Tips training materials. And we give these discount from time to time, so you should come and buy MB-230 Exam Tips learning guide more and you will get more rewards accordingly.
Moreover, without the needs of waiting, you can download the MB-230 Exam Tips study guide after paying for it immediately. And we have patient and enthusiastic staff offering help on our MB-230 Exam Tips learning prep.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Real Estate Maryland-Real-Estate-Salesperson - Their efficiency has far beyond your expectation! We has been developing faster and faster and gain good reputation in the world owing to our high-quality Splunk SPLK-2002 exam materials and high passing rate. The moment you money has been transferred to our account, and our system will send our Salesforce Sales-101training dumps to your mail boxes so that you can download Salesforce Sales-101 exam questions directly. The goal of Huawei H25-631_V1.0 exam torrent is to help users pass the exam with the shortest possible time and effort. Meanwhile, if you want to keep studying this course , you can still enjoy the well-rounded services by CheckPoint 156-215.82 test prep, our after-sale services can update your existing CheckPoint 156-215.82 study quiz within a year and a discount more than one year.
Updated: May 28, 2022