Most returned customers said that our MB-230 Fresh Dumps dumps pdf covers the big part of main content of the certification exam. Questions and answers from our MB-230 Fresh Dumps free download files are tested by our certified professionals and the accuracy of our questions are 100% guaranteed. Please check the free demo of MB-230 Fresh Dumps braindumps before purchased and we will send you the download link of MB-230 Fresh Dumps real dumps after payment. Each user's situation is different. MB-230 Fresh Dumps simulating exam will develop the most suitable learning plan for each user. We strive for perfection all these years and get satisfactory results with concerted cooperation between experts, and all questions points in our MB-230 Fresh Dumps real exam are devised and written base on the real exam.
Microsoft Dynamics 365 MB-230 So the proficiency of our team is unquestionable.
We never boost our achievements on our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Fresh Dumps exam questions, and all we have been doing is trying to become more effective and perfect as your first choice, and determine to help you pass the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Fresh Dumps study materials as efficient as possible. It will be easy for you to find your prepared learning material. If you are suspicious of our MB-230 Exam Discount Voucher exam questions, you can download the free demo from our official websites.
We have accommodating group offering help 24/7. It is our responsibility to aid you through those challenges ahead of you. So instead of focusing on the high quality MB-230 Fresh Dumps latest material only, our staff is genial and patient to your questions of our MB-230 Fresh Dumps real questions.
Microsoft MB-230 Fresh Dumps - Just have a try and you will love them!
As long as you can practice MB-230 Fresh Dumps study guide regularly and persistently your goals of making progress and getting certificates smoothly will be realized just like a piece of cake. For our pass rate of our MB-230 Fresh Dumps practice engine which is high as 98% to 100% is tested and praised by our customers. You can trust in our quality of the MB-230 Fresh Dumps exam questions and you can try it by free downloading the demos.
The best way to gain success is not cramming, but to master the discipline and regular exam points of question behind the tens of millions of questions. Our MB-230 Fresh Dumps preparation materials can remove all your doubts about the exam.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
However, passing an Pegasystems PEGACPDS25V1 exam is not easy, and a large number of people fail to pass it every year, as is the case with the Pegasystems PEGACPDS25V1 exam. Even if you have bought our high-pass-rate SAP C_BW4H_2505 training practice but you do not know how to install it, we can offer remote guidance to assist you finish installation. With our HashiCorp Terraform-Associate-003 learning questions, you can enjoy a lot of advantages over the other exam providers’. Our EXIN PR2F learning guide allows you to study anytime, anywhere. The clients can use the practice software to test if they have mastered the Salesforce MC-101 test guide and use the function of stimulating the test to improve their performances in the real test.
Updated: May 28, 2022