You will find the exam is a piece of cake with the help of our MB-230 Learning Mode study materials. Being anxious for the MB-230 Learning Mode exam ahead of you? Have a look of our MB-230 Learning Mode training engine please. Presiding over the line of our practice materials over ten years, our experts are proficient as elites who made our MB-230 Learning Mode learning questions, and it is their job to officiate the routines of offering help for you. We have free demo of our MB-230 Learning Mode exam questions offering the latest catalogue and brief contents for your information on the website, if you do not have thorough understanding of our MB-230 Learning Mode study materials. Many exam candidates build long-term relation with our company on the basis of our high quality MB-230 Learning Mode guide engine. And if you want to get all benefits like that, our MB-230 Learning Mode training quiz is your rudimentary steps to begin.
Microsoft Dynamics 365 MB-230 It can maximize the efficiency of your work.
Microsoft Dynamics 365 MB-230 Learning Mode - Microsoft Dynamics 365 Customer Service Functional Consultant We can make sure that it will be very easy for you to pass your exam and get the related certification in the shortest time that beyond your imagination. If you are still hesitant, download our sample of material, then you can know the effect. Do not hesitate, add the exam material to your shopping cart quickly.
Please ensure you have submitted the right email address. And you will have the demos to check them out. Do you want to try our free demo of the MB-230 Learning Mode study questions? Your answer must be yes.
Microsoft MB-230 Learning Mode - It can help you to pass the exam successfully.
Do you have tried the MB-230 Learning Mode online test engine? Here we will recommend the MB-230 Learning Mode online test engine offered by Goldmile-Infobiz for all of you. Firstly, MB-230 Learning Mode online training can simulate the actual test environment and bring you to the mirror scene, which let you have a good knowledge of the actual test situation. Secondly, the MB-230 Learning Mode online practice allows self-assessment, which can bring you some different experience during the preparation. You can adjust your MB-230 Learning Mode study plan according to the test result after each practice test.
Goldmile-Infobiz allows you to have a bright future. And allows you to work in the field of information technology with high efficiency.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
ISACA CRISC - If this is what you want, why are you still hesitating? To pass the Microsoft ASQ CSSBB exam is a dream who are engaged in IT industry. Fortinet FCP_FGT_AD-7.6 - Life needs new challenge. It has the best training materials, which is Goldmile-Infobiz;s Microsoft CSI CSC2 exam training materials. Beyond knowing the answer, and actually understanding the CISI IFC test questions puts you one step ahead of the test.
Updated: May 28, 2022