If you buy our MB-230 Mock Test study materials you will pass the MB-230 Mock Test exam smoothly. You will feel grateful for choosing us! Nowadays the competition in the society is fiercer and if you don’t have a specialty you can’t occupy an advantageous position in the competition and may be weeded out. Many company requests candidates not only have work experiences, but also some professional certifications. Therefore it is necessary to get a professional MB-230 Mock Test certification to pave the way for a better future. In cyber age, it’s essential to pass the MB-230 Mock Test exam to prove ability especially for lots of office workers.
But our MB-230 Mock Test exam questions have made it.
We have clear data collected from customers who chose our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Mock Test training engine, the passing rate is 98-100 percent. Every page is carefully arranged by our experts with clear layout and helpful knowledge to remember. Our Valid MB-230 Test Camp Free exam questions just focus on what is important and help you achieve your goal.
with our MB-230 Mock Test exam dumps for 20 to 30 hours, we can claim that our customers are confident to take part in your MB-230 Mock Test exam and pass it for sure. In the progress of practicing our MB-230 Mock Test study materials, our customers improve their abilities in passing the MB-230 Mock Test exam, we also upgrade the standard of the exam knowledge. Therefore, this indeed helps us establish a long-term cooperation relationship on our exam braindumps.
Microsoft MB-230 Mock Test - So you can have wide choices.
In order to make sure your whole experience of buying our MB-230 Mock Test prep guide more comfortable, our company will provide all people with 24 hours online service. The experts and professors from our company designed the online service system for all customers. If you decide to buy the MB-230 Mock Test study braindumps from our company, we can make sure that you will have the opportunity to enjoy the best online service provided by our excellent online workers. If you purchasing the MB-230 Mock Test test practice files designed by many experts and professors from our company, we can promise that our online workers are going to serve you day and night during your learning period. If you have any questions about our study materials, you can send an email to us, and then the online workers from our company will help you solve your problem in the shortest time. So do not hesitate to buy our MB-230 Mock Test prep guide.
We believe that our study materials will have the ability to help all people pass their MB-230 Mock Test exam and get the related exam in the near future. Our company have the higher class operation system than other companies, so we can assure you that you can start to prepare for the MB-230 Mock Test exam with our study materials in the shortest time.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Through our investigation and analysis of the real problem over the years, our Microsoft MB-500 prepare questions can accurately predict the annual Microsoft MB-500 exams. In fact, our CISI IFC exam questions have helped tens of thousands of our customers successfully achieve their certification. If you want to progress and achieve their ideal life, if you are not satisfied with life now, if you still use the traditional methods by exam, so would you please choose the ISTQB ISTQB-CTFL test materials, it will surely make you shine at the moment. We have three versions of our HP HPE7-A07 exam braindumps: the PDF, the Software and the APP online. Our CIPS L5M15 training materials are designed to help users consolidate what they have learned, will add to the instant of many training, the user can test their learning effect in time after finished the part of the learning content, have a special set of wrong topics in our CIPS L5M15 guide dump, enable users to find their weak spot of knowledge in this function, iterate through constant practice, finally reach a high success rate.
Updated: May 28, 2022