Being anxious for the exam ahead of you? Have a look of our MB-230 Pdf Guide training engine please. Presiding over the line of our MB-230 Pdf Guide practice materials over ten years, our experts are proficient as elites who made our MB-230 Pdf Guide learning questions, and it is their job to officiate the routines of offering help for you. And i can say no people can know the MB-230 Pdf Guide exam braindumps better than them since they are the most professional. Moreover, the colleagues and the friends with IT certificate have been growing. In this case, if you have none, you will not be able to catch up with the others. And if you download our MB-230 Pdf Guide study quiz this time, we will send free updates for you one year long since we promise that our customers can enjoy free updates for one year.
Microsoft Dynamics 365 MB-230 They are quite convenient.
And thousands of candidates have achieved their dreams and ambitions with the help of our outstanding MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Pdf Guide training materials. We have the confidence and ability to make you finally have rich rewards. Our MB-230 Certification Dumps learning materials provide you with a platform of knowledge to help you achieve your wishes.
The excellent quality of our MB-230 Pdf Guide exam dumps content, their relevance with the actual MB-230 Pdf Guide exam needs and their interactive and simple format will prove them superior and quite pertinent to your needs and requirements. If you just make sure learning of the content in the guide, there is no reason of losing the MB-230 Pdf Guide exam. Review the products offered by us by downloading MB-230 Pdf Guide free demos and compare them with the study material offered in online course free and vendors' files.
Microsoft MB-230 Pdf Guide - You can consult our staff online.
Our excellent MB-230 Pdf Guide practice materials beckon exam candidates around the world with their attractive characters. Our experts made significant contribution to their excellence. So we can say bluntly that our MB-230 Pdf Guide actual exam is the best. Our effort in building the content of our MB-230 Pdf Guidestudy dumps lead to the development of MB-230 Pdf Guide learning guide and strengthen their perfection. And the price of our exam prep is quite favourable!
Providing various and efficient MB-230 Pdf Guide exam preparation with reasonable prices and discounts, satisfy your need with considerate after-sales services and we give back all your refund entirely once you fail the MB-230 Pdf Guide test unluckily. All those features roll into one.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
It’s a good way for you to choose what kind of Microsoft SC-200 training prep is suitable and make the right choice to avoid unnecessary waste. And you will find that passing the Microsoft AZ-801 exam is as easy as pie. SAP C-S4CS-2508 - Everybody wants success, but not everyone has a strong mind to persevere in study. Such a valuable acquisition priced reasonably of our Cisco 100-140-KR study guide is offered before your eyes, you can feel assured to take good advantage of. HP HPE0-J68-KR - As we all know, famous companies use certificates as an important criterion for evaluating a person when recruiting.
Updated: May 28, 2022