We are willing to recommend you to try the MB-230 Pdf Vce learning guide from our company. Our products are high quality and efficiency test tools for all people with three versions which satisfy all your needs. If you buy our MB-230 Pdf Vce preparation questions, you can use our MB-230 Pdf Vce practice engine for study in anytime and anywhere. Stop hesitating. If you want to experience our exam dumps, hurry to click Goldmile-Infobiz to try our pdf real questions and answers. They have more competitiveness among fellow workers and are easier to be appreciated by their boss.
Microsoft Dynamics 365 MB-230 PDF version is a normal file.
Within one year, we will send the latest version to your mailbox with no charge if we have a new version of MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Pdf Vce learning materials. By practicing our New MB-230 Study Notes vce pdf, you can test your skills and knowledge for the test and make well preparation for the formal exam. One-year free updating will ensure you get the latest New MB-230 Study Notes study materials first time and the accuracy of our New MB-230 Study Notes exam questions guarantee the high passing score.
Our MB-230 Pdf Vce exam questions are designed from the customer's perspective, and experts that we employed will update our MB-230 Pdf Vce learning materials according to changing trends to ensure the high quality of the MB-230 Pdf Vce practice materials. What are you still waiting for? Choosing our MB-230 Pdf Vce guide questions and work for getting the certificate, you will make your life more colorful and successful.
Microsoft MB-230 Pdf Vce - Why not have a try?
All exam questions that contained in our MB-230 Pdf Vce study engine you should know are written by our professional specialists with three versions to choose from: the PDF, the Software and the APP online. In case there are any changes happened to the MB-230 Pdf Vce exam, the experts keep close eyes on trends of it and compile new updates constantly. It means we will provide the new updates of our MB-230 Pdf Vce preparation dumps freely for you later after your payment.
With our MB-230 Pdf Vce exam questions, you will easily get the favor of executives and successfully enter the gates of famous companies. You will have higher wages and a better development platform.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Cisco 300-415 - Our company is responsible for our study materials. Microsoft DP-900 - For most users, access to the relevant qualifying examinations may be the first, so many of the course content related to qualifying examinations are complex and arcane. Studying with our BCS BAPv5 actual exam, you can get the most professional information and achieve your dreaming scores by your first go. Therefore, getting the test ServiceNow CIS-HAM certification is of vital importance to our future employment. Our EMC D-PWF-DS-01 practice quiz will be the optimum resource.
Updated: May 28, 2022