Choosing the correct study materials is so important that all people have to pay more attention to the study materials. If you have any difficulty in choosing the correct MB-230 Questions Sheet study braindumps, here comes a piece of good news for you. The MB-230 Questions Sheet prep guide designed by a lot of experts and professors from company are very useful for all people to pass the practice exam and help them get the Microsoft certification in the shortest time. If you still cannot trust us, we have prepared the free trials of the MB-230 Questions Sheet study materials for you to try. In fact, we never cheat on customers. MB-230 Questions Sheet exam materials allow you to have greater protection on your dreams.
Microsoft Dynamics 365 MB-230 So our customers can pass the exam with ease.
Do not worry, the Goldmile-Infobiz Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Questions Sheet exam certification training materials will help you solve these problems. Therefore, we have provided three versions of MB-230 Reliable Mock Test practice guide: the PDF, the Software and the APP online. You can choose according to your actual situation.
Although Microsoft MB-230 Questions Sheet exam is very difficult, but we candidates should use the most relaxed state of mind to face it. Because Goldmile-Infobiz's Microsoft MB-230 Questions Sheet exam training materials will help us to pass the exam successfully. With it, we would not be afraid, and will not be confused.
Microsoft MB-230 Questions Sheet - Sharp tools make good work.
Our MB-230 Questions Sheet learning question can provide you with a comprehensive service beyond your imagination. MB-230 Questions Sheet exam guide has a first-class service team to provide you with 24-hour efficient online services. Our team includes industry experts & professional personnel and after-sales service personnel, etc. Industry experts hired by MB-230 Questions Sheet exam guide helps you to formulate a perfect learning system, and to predict the direction of the exam, and make your learning easy and efficient. Our staff can help you solve the problems that MB-230 Questions Sheet test prep has in the process of installation and download. They can provide remote online help whenever you need. And after-sales service staff will help you to solve all the questions arising after you purchase MB-230 Questions Sheet learning question, any time you have any questions you can send an e-mail to consult them. All the help provided by MB-230 Questions Sheet test prep is free. It is our happiest thing to solve the problem for you. Please feel free to contact us if you have any problems.
Our MB-230 Questions Sheet free dumps are applied to all level of candidates and ensure you get high passing score in their first try. Our MB-230 Questions Sheet vce braindumps will boost your confidence for taking the actual test because the pass rate of our preparation materials almost reach to 98%.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Splunk SPLK-2002 - In a knowledge-based job market, learning is your quickest pathway, your best investment. It reminds you of your mistakes when you practice Cisco 200-901 vce dumps next time and you can set your test time like in the formal test. Salesforce MC-101 - They will thank you so much. Our Splunk SPLK-1002 questions are the best relevant and can hit the actual test, which lead you successfully pass. As long as you encounter obstacles in the learning process on our HP HPE0-J83 training guide, send us an email and we will solve it for you at the first time.
Updated: May 28, 2022