Having Microsoft certification MB-230 Simulator Online exam certificate is equivalent to your life with a new milestone and the work will be greatly improved. I believe that everyone in the IT area is eager to have it. A lot of people in the discussion said that such a good certificate is difficult to pass and actually the pass rate is quite low. You can instantly download the Microsoft MB-230 Simulator Online practice dumps and concentrate on your study immediately. As a prestigious platform offering practice material for all the IT candidates, Goldmile-Infobiz experts try their best to research the best valid and useful Microsoft MB-230 Simulator Online exam dumps to ensure you 100% pass. In the such a brilliant era of IT industry in the 21st century competition is very fierce.
Microsoft Dynamics 365 MB-230 You can copy to your mobile, Ipad or others.
Goldmile-Infobiz's Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Simulator Online exam training materials is ensure that you fully understand the questions and issues behind the concept. Our Reliable MB-230 Test Collection Free dumps torrent contains everything you want to solve the challenge of real exam. Our Reliable MB-230 Test Collection Free free dumps demo will provide you some basic information for the accuracy of our exam materials.
Goldmile-Infobiz Microsoft MB-230 Simulator Online exam training materials have the best price value. Compared to many others training materials, Goldmile-Infobiz's Microsoft MB-230 Simulator Online exam training materials are the best. If you need IT exam training materials, if you do not choose Goldmile-Infobiz's Microsoft MB-230 Simulator Online exam training materials, you will regret forever.
Microsoft MB-230 Simulator Online - You can totally rely on us!
The MB-230 Simulator Online practice exam we offered is designed with the real questions that will help you in enhancing your knowledge about the MB-230 Simulator Online certification exam. Our online test engine will improve your ability to solve the difficulty of MB-230 Simulator Online real questions and get used to the atmosphere of the formal test. Our experts created the valid MB-230 Simulator Online study guide for most of candidates to help them get good result with less time and money.
The download and install set no limits for the amount of the computers and the persons who use MB-230 Simulator Online test prep. So we provide the best service for you as you can choose the most suitable learning methods to master the MB-230 Simulator Online exam torrent.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Real Estate New-Jersey-Real-Estate-Salesperson - PayPal doesn't have extra costs. I believe our CompTIA CAS-005 test braindumps will bring you great convenience. We give customers the privileges to check the content of our Cisco 350-601 real dumps before placing orders. Microsoft AZ-104 - And we are consigned as the most responsible company in this area. For all the above services of our IBM S2000-025 practice engine can enable your study more time-saving and energy-saving.
Updated: May 28, 2022