Differ as a result the MB-230 Simulator Online questions torrent geared to the needs of the user level, cultural level is uneven, have a plenty of college students in school, have a plenty of work for workers, and even some low education level of people laid off, so in order to adapt to different level differences in users, the MB-230 Simulator Online exam questions at the time of writing teaching materials with a special focus on the text information expression, as little as possible the use of crude esoteric jargon, as much as possible by everyone can understand popular words to express some seem esoteric knowledge, so that more users through the MB-230 Simulator Online prep guide to know that the main content of qualification examination, stimulate the learning enthusiasm of the user, arouse their interest in learning. It does not matter whether you can operate the computers well. Our MB-230 Simulator Online training engine will never make you confused. You can free download the demos which are part of our MB-230 Simulator Online exam braindumps, you will find that how good they are for our professionals devote of themselves on compiling and updating the most accurate content of our MB-230 Simulator Online exam questions.
Because it can help you prepare for the MB-230 Simulator Online exam.
The Goldmile-Infobiz Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Simulator Online exam questions is 100% verified and tested. However, we need to realize that the genius only means hard-working all one’s life. It means that if you do not persist in preparing for the Vce MB-230 Format exam, you are doomed to failure.
Goldmile-Infobiz Microsoft MB-230 Simulator Online exam training materials is a good guidance. It is the best training materials. You can use the questions and answers of Goldmile-Infobiz Microsoft MB-230 Simulator Online exam training materials to pass the exam.
Microsoft MB-230 Simulator Online - After all, no one can steal your knowledge.
All the IT professionals are familiar with the Microsoft MB-230 Simulator Online exam. And all of you dream of owning the most demanding certification. So that you can get the career you want, and can achieve your dreams. With Goldmile-Infobiz's Microsoft MB-230 Simulator Online exam training materials, you can get what you want.
Do not worry, in order to help you solve your problem and let you have a good understanding of our MB-230 Simulator Online study practice dump, the experts and professors from our company have designed the trial version for all people. You can have a try of using the MB-230 Simulator Online prep guide from our company before you purchase it.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
IIA IIA-CIA-Part3-CN - So that you can get the latest exam information in time. Huawei H19-410_V1.0 - Because our study materials have the enough ability to help you improve yourself and make you more excellent than other people. Real Estate Massachusetts-Real-Estate-Salesperson - It is no exaggeration to say that the value of the certification training materials is equivalent to all exam related reference books. After you use our products, our CFA Institute Sustainable-Investing study materials will provide you with a real test environment before the CFA Institute Sustainable-Investing exam. IIA IIA-CIA-Part2 - Don't waste much more time on preparing for a test.
Updated: May 28, 2022