The more time you spend in the preparation for MB-230 Study Notes training materials, the higher possibility you will pass the exam. As you can see, we have invested big amount of money to give the most convinience for you to get our MB-230 Study Notes exam braindumps. Immediately after you have made a purchase for our MB-230 Study Notes practice dumps, you can download our exam study materials to make preparations for the exams. They check the update every day, and we can guarantee that you can get a free update service from the date of purchase. Once you have any questions and doubts about the Microsoft exam questions we will provide you with our customer service before or after the sale, you can contact us if you have question or doubt about our exam materials and the professional personnel can help you solve your issue about using MB-230 Study Notes study materials. So your success is guaranteed.
Microsoft Dynamics 365 MB-230 This certification gives us more opportunities.
Many exam candidates feel hampered by the shortage of effective MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Study Notes preparation quiz, and the thick books and similar materials causing burden for you. Therefore, modern society is more and more pursuing efficient life, and our Exam MB-230 Overview exam materials are the product of this era, which conforms to the development trend of the whole era. It seems that we have been in a state of study and examination since we can remember, and we have experienced countless tests, including the qualification examinations we now face.
Program, you can enjoy our MB-230 Study Notes test material service. Our MB-230 Study Notes test questions are available in three versions, including PDF versions, PC versions, and APP online versions. Each version has its own advantages and features, MB-230 Study Notes test material users can choose according to their own preferences.
Microsoft MB-230 Study Notes - If you make up your mind, choose us!
Our MB-230 Study Notes exam braindumps are the hard-won fruit of our experts with their unswerving efforts in designing products and choosing test questions. Pass rate is what we care for preparing for an examination, which is the final goal of our MB-230 Study Notes certification guide. According to the feedback of our users, we have the pass rate of 99%, which is equal to 100% in some sense. The high quality of our products also embodies in its short-time learning. You are only supposed to practice Microsoft Dynamics 365 Customer Service Functional Consultant guide torrent for about 20 to 30 hours before you are fully equipped to take part in the examination.
The staff of MB-230 Study Notes study guide is professionally trained. They can solve any problems you encounter on the MB-230 Study Notes exam questions.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Microsoft PL-300-KR - In fact, all three versions contain the same questions and answers. Secondly, a wide range of practice types and different version of our Microsoft AI-900 exam training questions receive technological support through our expert team. Our ACAMS CAMS-KR learning quiz will be your best choice. Adobe AD0-E117 - Do you want to choose a lifetime of mediocrity or become better and pursue your dreams? I believe you will have your own pursuit. In the past ten years, we have made many efforts to perfect our IBM C1000-189 study materials.
Updated: May 28, 2022