We have made all efforts to update our product in order to help you deal with any change, making you confidently take part in the exam. We will inform you that the MB-230 Study Plan study materials should be updated and send you the latest version in a year after your payment. We will also provide some discount for your updating after a year if you are satisfied with our MB-230 Study Plan exam prepare. Our experts are working hard on our MB-230 Study Plan exam questions to perfect every detail in our research center. Once they find it possible to optimize the MB-230 Study Plan study guide, they will test it for many times to ensure the stability and compatibility. MB-230 Study Plan practice quiz provide you with the most realistic test environment, so that you can adapt in advance so that you can easily deal with formal exams.
The first one is online MB-230 Study Plan engine version.
Microsoft Dynamics 365 MB-230 Study Plan - Microsoft Dynamics 365 Customer Service Functional Consultant You can consult online no matter what problems you encounter. If you have doubts or other questions please contact us by emails or contact the online customer service and we will reply you and solve your problem as quickly as we can. So feel relieved when you buy our Reliable MB-230 Dumps Ppt guide torrent.
As you know, we are now facing very great competitive pressure. We need to have more strength to get what we want, and MB-230 Study Plan exam dumps may give you these things. After you use our study materials, you can get MB-230 Study Plan certification, which will better show your ability, among many competitors, you will be very prominent.
Microsoft MB-230 Study Plan - I wish you good luck.
Our MB-230 Study Plan exam questions have three versions: the PDF, Software and APP online. Also, there will have no extra restrictions to your learning because different versions have different merits. All in all, you will not be forced to buy all versions of our MB-230 Study Plan study materials. You have the final right to select. Please consider our MB-230 Study Plan learning quiz carefully and you will get a beautiful future with its help.
Microsoft MB-230 Study Plan is a very important certification exam in the IT industry and passing Microsoft certification MB-230 Study Plan exam is very difficult. But in order to let the job position to improve spending some money to choose a good training institution to help you pass the exam is worthful.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 4
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 5
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
More importantly, the online version of Linux Foundation CKS study practice dump from our company can run in an off-line state, it means that if you choose the online version, you can use the Linux Foundation CKS exam questions when you are in an off-line state. EMC D-PST-OE-23 - The questions and answers provided by Goldmile-Infobiz is obtained through the study and practice of Goldmile-Infobiz IT elite. Our latest Cisco 200-301 exam dump is comprehensive, covering all the learning content you need to pass the qualifying exams. Goldmile-Infobiz Microsoft Lpi 701-200 exam training materials bear with a large number of the exam questions you need, which is a good choice. When you use our CompTIA CV0-004 study materials, you can find the information you need at any time.
Updated: May 28, 2022