On the cutting edge of this line for over ten years, we are trustworthy company you can really count on. Elementary MB-230 Test Answers practice engine as representatives in the line are enjoying high reputation in the market rather than some useless practice materials which cash in on your worries. We can relieve you of uptight mood and serve as a considerate and responsible company with excellent MB-230 Test Answers exam questions which never shirks responsibility. If MB-230 Test Answers exam change questions, we will get the first-hand real questions and our professional education experts will work out the right answers so that MB-230 Test Answers test questions materials produce. If you are looking for valid & useful exam study materials, our products are suitable for you. You can just look at the hot hit on our website on the MB-230 Test Answers practice engine, and you will be surprised to find it is very popular and so many warm feedbacks are written by our loyal customers as well.
Microsoft Dynamics 365 MB-230 Good chances are few.
Our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Answers training materials cover the most content of the real exam and the accuracy of our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Answers test answers is 100% guaranteed. Whenever it is possible, you can begin your study as long as there has a computer. In addition, all installed MB-230 Test Sample study tool can be used normally.
When you decide to prepare for the Microsoft certification, you must want to pass at first attempt. Now, make a risk-free investment in training and certification with the help of MB-230 Test Answers practice torrent. Our MB-230 Test Answers test engine allows you to practice until you think it is ok.
Microsoft MB-230 Test Answers - We sincerely offer you 24/7 online service.
I believe that people want to have good prospects of career whatever industry they work in. Of course, there is no exception in the competitive IT industry. IT Professionals working in the IT area also want to have good opportunities for promotion of job and salary. A lot of IT professional know that Microsoft certification MB-230 Test Answers exam can help you meet these aspirations. Goldmile-Infobiz is a website which help you successfully pass Microsoft MB-230 Test Answers.
The APP online version of our MB-230 Test Answers real exam boosts no limits for the equipment being used and it supports any electronic equipment and the off-line use. If only you open it in the environment with the network for the first time you can use our MB-230 Test Answers training materials in the off-line condition later.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
In Goldmile-Infobiz's website you can free download study guide, some exercises and answers about Microsoft certification PRINCE2 PRINCE2-Foundation exam as an attempt. If you purchase our EXIN CDCS practice materials, we believe that your life will get better and better. Adobe AD0-E124 - I believe you will be very satisfied with our products. Microsoft MS-900-KR - You are lucky to click into this link for we are the most popular vendor in the market. It focuses on the most advanced Microsoft Amazon DOP-C02 for the majority of candidates.
Updated: May 28, 2022