Free trials of MB-230 Test Practice exam pdf are available for everyone and great discounts are waiting for you. Join us and realize your dream. If you want to get through the MB-230 Test Practice practice exam quickly with less time and efforts, our learning materials is definitely your best option. Actually getting a meaningful certificate by passing related MB-230 Test Practice exam is also becoming more and more popular. So finding the perfect practice materials is pivotal for it. Our company has accumulated so much experience about the test.
Microsoft Dynamics 365 MB-230 Our staff will help you with genial attitude.
So our study materials are helpful to your preparation of the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Practice exam. At the same time, MB-230 Exam Name exam torrent will also help you count the type of the wrong question, so that you will be more targeted in the later exercises and help you achieve a real improvement. MB-230 Exam Name exam guide will be the most professional and dedicated tutor you have ever met, you can download and use it with complete confidence.
In the end, you will become an excellent talent. As you know, the MB-230 Test Practice certificate is hard to get for most people. But our MB-230 Test Practice study guide will offer you the most professional guidance.
Microsoft MB-230 Test Practice - Come on!
In traditional views, MB-230 Test Practice practice materials need you to spare a large amount of time on them to accumulate the useful knowledge may appearing in the real exam. However, our MB-230 Test Practice learning questions are not doing that way. According to data from former exam candidates, the passing rate has up to 98 to 100 percent. There are adequate content to help you pass the MB-230 Test Practice exam with least time and money.
We introduce a free trial version of the MB-230 Test Practice learning guide because we want users to see our sincerity. MB-230 Test Practice exam prep sincerely hopes that you can achieve your goals and realize your dreams.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
In today's highly developed and toughly competitive society, professional certificates are playing crucial importance for individuals like Huawei H19-485_V1.0. Don't worry about channels to the best Microsoft MS-700-KR study materials so many exam candidates admire our generosity of offering help for them. Do no miss this little benefit we offer for we give some discounts on our PCA CSDB exam questions from time to time though the price of our PCA CSDB study guide is already favourable. CompTIA CAS-005 - All we do and the promises made are in your perspective. The high pass rate of our Real Estate New-Jersey-Real-Estate-Salesperson exam guide is not only a reflection of the quality of our learning materials, but also shows the professionalism and authority of our expert team on Real Estate New-Jersey-Real-Estate-Salesperson practice engine.
Updated: May 28, 2022