Goldmile-Infobiz provide you with 100% free up-dated MB-230 Test Practice study material for 356 days after complete purchase. The MB-230 Test Practice updated dumps reflects any changes related to the actual test. With our MB-230 Test Practice torrent dumps, you can be confident to face any challenge in the actual test. Besides, the exam practice questions and answers have wide coverage of the content of the examination and the correct rate is up to 100%. Although there are many similar websites, perhaps they can provide you study guide and online services, our Goldmile-Infobiz is leading these many websites. They give you different experience on trying out according to your interests and hobbies.
Microsoft Dynamics 365 MB-230 In every area, timing counts importantly.
Microsoft Dynamics 365 MB-230 Test Practice - Microsoft Dynamics 365 Customer Service Functional Consultant If you are an IT staff, it will be your indispensable training materials. Our experts check whether there is an update on the Microsoft Dynamics 365 Customer Service Functional Consultant exam questions every day, if an update system is sent to the customer automatically. If you have any question about our New Braindumps MB-230 Ppt test guide, you can email or contact us online.
And don't worry about how to pass the test, Goldmile-Infobiz certification training will be with you. What is your dream? Don't you want to make a career? The answer must be ok. Then, you need to upgrade and develop yourself.
Microsoft MB-230 Test Practice - Time and tides wait for no man.
Our MB-230 Test Practice study materials are excellent examination review products composed by senior industry experts that focuses on researching the mock examination products which simulate the real MB-230 Test Practice test environment. Experts fully considered the differences in learning methods and examination models between different majors and eventually formed a complete review system. It will help you to pass MB-230 Test Practice exam successfully after a series of exercises, correction of errors, and self-improvement.
Just like the old saying goes, the little things will determine success or failure.so the study materials is very important for you exam, because the study materials will determine whether you can pass the MB-230 Test Practice exam successfully or not. However, how to choose the best and suitable study materials for yourself in a short time? It is very difficult for a lot of people to do a correct choice, especially these people who have no any experience about the MB-230 Test Practice exam.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
The AVIXA CTS-D exam dumps cover every topic of the actual Microsoft certification exam. Python Institute PCAP-31-03 - Please follow your hearts and begin your new challenges bravely. SAP C_TS462_2023 - With all these products, your success is assured with 100% money back guarantee. Cisco 350-401 - Also, it needs to run on Java environment. Esri EGMP_2025 - .
Updated: May 28, 2022