All in all, high efficiency of MB-230 Test Question exam material is the reason for your selection. We understand our candidates have no time to waste, everyone wants an efficient learning. So we take this factor into consideration, develop the most efficient way for you to prepare for the MB-230 Test Question exam, that is the real questions and answers practice mode, firstly, it simulates the real Microsoft Dynamics 365 Customer Service Functional Consultant test environment perfectly, which offers greatly help to our customers. Probably you’ve never imagined that preparing for your upcoming MB-230 Test Question exam could be so easy. The good news is that MB-230 Test Question test dumps have made it so! To make you understand the content more efficient, our experts add charts, diagrams and examples in to MB-230 Test Question exam questions to speed up you pace of gaining success.
Microsoft Dynamics 365 MB-230 Our experts have taken your worries seriously.
Just visualize the feeling of achieving success by using our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Question exam guide,so you can easily understand the importance of choosing a high quality and accuracy MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Question training engine. You can download the electronic invoice of the New MB-230 Practice Questions study materials and reserve it. Once you have decided to purchase our New MB-230 Practice Questions study materials, you can add it to your cart.
On the other side, Products are purchasable, knowledge is not, and our MB-230 Test Question practice materials can teach you knowledge rather than charge your money. As well as free demos of MB-230 Test Question real exam for your reference, you can download them before purchase. Unlike some products priced heavily and too heavy to undertake, our MB-230 Test Question practice materials are reasonable in price.
So our Microsoft MB-230 Test Question study questions are their best choice.
We will have a dedicated specialist to check if our MB-230 Test Question learning materials are updated daily. We can guarantee that our MB-230 Test Question exam question will keep up with the changes by updating the system, and we will do our best to help our customers obtain the latest information on learning materials to meet their needs. If you choose to purchase our MB-230 Test Question quiz torrent, you will have the right to get the update system and the update system is free of charge. We do not charge any additional fees. Once our MB-230 Test Question learning materials are updated, we will automatically send you the latest information about our MB-230 Test Question exam question. We assure you that our company will provide customers with a sustainable update system.
And our online test engine and the windows software of the MB-230 Test Question guide materials are designed more carefully. During our researching and developing, we always obey the principles of conciseness and exquisiteness.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
CompTIA CAS-005 - Nowadays, all of us are living a fast-paced life and we have to deal with things with high-efficience. To choose Goldmile-Infobiz you can feel at ease to prepare your Microsoft SAP C-S4CS-2508 exam. Our latest CrowdStrike CCFA-200b quiz torrent provides 3 versions and you can choose the most suitable one for you to learn. If you purchase the training materials we provide, you can pass Microsoft certification Workday Workday-Pro-Talent-and-Performance exam successfully. Most candidates show their passion on our Network Appliance NS0-528 guide materials, because we guarantee all of the customers, if they unfortunately fail the Network Appliance NS0-528 exam, they will receive a full fund or a substitution such as another set of Network Appliance NS0-528 study materials of our company.
Updated: May 28, 2022