What’s more, a sticky note can be used on your paper materials, which help your further understanding the knowledge and review what you have grasped from the notes. While you are learning with our MB-230 Test Report quiz guide, we hope to help you make out what obstacles you have actually encountered during your approach for MB-230 Test Report exam torrent through our PDF version, only in this way can we help you win the MB-230 Test Report certification in your first attempt. Under the tremendous stress of fast pace in modern life, this version of our MB-230 Test Report test prep suits office workers perfectly. Our MB-230 Test Report learning guide is very efficient tool for in our modern world, everyone is looking for to do things faster and better so it is no wonder that productivity hacks are incredibly popular. So we must be aware of the importance of the study tool. Our MB-230 Test Report study torrent specially proposed different versions to allow you to learn not only on paper, but also to use mobile phones to learn.
Microsoft Dynamics 365 MB-230 And you can choose the favorite one.
Once you use our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Report exam materials, you don't have to worry about consuming too much time, because high efficiency is our great advantage. Many exam candidates are uninformed about the fact that our Valid MB-230 Test Book preparation materials can help them with higher chance of getting success than others. It is all about efficiency and accuracy.
During the exam, you would be familiar with the questions, which you have practiced in our MB-230 Test Report question dumps. That’s the reason why most of our customers always pass exam easily. Our reliable MB-230 Test Report question dumps are developed by our experts who have rich experience in the fields.
Microsoft MB-230 Test Report - The free demo has three versions.
The high quality and high efficiency of MB-230 Test Report study guide make it stand out in the products of the same industry. Our MB-230 Test Report exam materials have always been considered for the users. If you choose our products, you will become a better self. MB-230 Test Report actual exam want to contribute to your brilliant future. With our MB-230 Test Report learning braindumps, you can not only get the certification but also learn a lot of the professional knowledge.
Where is a will, there is a way. And our MB-230 Test Report exam questions are the exact way which can help you pass the exam and get the certification with ease.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
We hope that the Amazon SAA-C03 learning braindumps you purchased are the best for you. It has been widely recognized that the Fortinet FCSS_SDW_AR-7.4 exam can better equip us with a newly gained personal skill, which is crucial to individual self-improvement in today’s computer era. SCDM CCDM - I know you must want to get a higher salary, but your strength must match your ambition! APICS CSCP - Besides, we will provide you a free one-year update service. Generally speaking, Microsoft MS-900 certification has become one of the most authoritative voices speaking to us today.
Updated: May 28, 2022