They are quite convenient. In order to facilitate the wide variety of users' needs the MB-230 Topics Pdf study guide have developed three models with the highest application rate in the present - PDF, software and online. No matter you are a student, a office staff or even a housewife, you can always find your most situable way to study our MB-230 Topics Pdf exam Q&A. There is no exaggeration to say that you will be confident to take part in you exam with only studying our MB-230 Topics Pdf practice dumps for 20 to 30 hours. And thousands of candidates have achieved their dreams and ambitions with the help of our outstanding MB-230 Topics Pdf training materials. We have the confidence and ability to make you finally have rich rewards.
Microsoft Dynamics 365 MB-230 You can consult our staff online.
Microsoft Dynamics 365 MB-230 Topics Pdf - Microsoft Dynamics 365 Customer Service Functional Consultant And the price of our exam prep is quite favourable! Providing various and efficient MB-230 Reliable Exam Camp Sheet exam preparation with reasonable prices and discounts, satisfy your need with considerate after-sales services and we give back all your refund entirely once you fail the MB-230 Reliable Exam Camp Sheet test unluckily. All those features roll into one.
MB-230 Topics Pdf study guide provides free trial services, so that you can gain some information about our study contents, topics and how to make full use of the software before purchasing. It’s a good way for you to choose what kind of MB-230 Topics Pdf training prep is suitable and make the right choice to avoid unnecessary waste. Our purchase process is of the safety and stability if you have any trouble in the purchasing MB-230 Topics Pdf practice materials or trail process, you can contact us immediately.
Microsoft MB-230 Topics Pdf - Join us and you will be one of them.
Our MB-230 Topics Pdf training guide always promise the best to service the clients. We are committing in this field for many years and have a good command of the requirements of various candidates. Carefully testing and producing to match the certified quality standards of MB-230 Topics Pdf exam materials, we have made specific statistic researches on the MB-230 Topics Pdf practice materials. And our pass rate of the MB-230 Topics Pdf study engine is high as 98% to 100%.
Our MB-230 Topics Pdf certification questions are close to the real exam and the questions and answers of the test bank cover the entire syllabus of the real exam and all the important information about the exam. Our MB-230 Topics Pdf learning dump can stimulate the real exam’s environment to make the learners be personally on the scene and help the learners adjust the speed when they attend the real exam.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
When you have purchased our Microsoft SC-300 exam practice, but you do not know how to install it, we can also provide remote guidance to help you complete the installation. Cisco 200-301 - Now it is time for you to take an exam for getting the certification. SAP C_BCHCM_2502 - Besides, we have always been exacting to our service standards to make your using experience better. Although we come across some technical questions of our Apple DEP-2025 learning guide during development process, we still never give up to developing our Apple DEP-2025 practice engine to be the best in every detail. Without amateur materials to waste away your precious time, all content of Workday Workday-Pro-Compensation practice materials are written for your exam based on the real exam specially.
Updated: May 28, 2022