Perhaps you would spend less time and effort than the people who grasp fairly comprehensive expertise. The saying goes, all roads lead to Rome. Many people think that passing some difficult IT certification exams needs to be proficient in much of IT expertise and only these IT personnels who grasp the comprehensive IT knowledge would be able to enroll in the exam. Our training materials, including questions and answers, the pass rate can reach 100%. With Goldmile-Infobiz Microsoft MB-230 Training Online exam training materials, you can begin your first step forward. Goldmile-Infobiz can provide you a pertinence training and high quality exercises, which is your best preparation for your first time to attend Microsoft certification MB-230 Training Online exam.
Microsoft Dynamics 365 MB-230 It is so cool even to think about it.
Our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Training Online practice questions and answers are created according to the requirement of the certification center and the latest exam information. The easy language does not pose any barrier for any learner. The complex portions of the Valid MB-230 Torrent certification syllabus have been explained with the help of simulations and real-life based instances.
Our MB-230 Training Online preparationdumps are considered the best friend to help the candidates on their way to success for the exactness and efficiency based on our experts’ unremitting endeavor. This can be testified by our claim that after studying with our MB-230 Training Online actual exam for 20 to 30 hours, you will be confident to take your MB-230 Training Online exam and successfully pass it. Tens of thousands of our loyal customers relayed on our MB-230 Training Online preparation materials and achieved their dreams.
Microsoft MB-230 Training Online - Their efficiency has far beyond your expectation!
We has been developing faster and faster and gain good reputation in the world owing to our high-quality MB-230 Training Online exam materials and high passing rate. Since we can always get latest information resource, we have unique advantages on MB-230 Training Online study guide. Our high passing rate is the leading position in this field. We are the best choice for candidates who are eager to pass MB-230 Training Online exams and acquire the certifications. Our MB-230 Training Online practice engine will be your best choice to success.
It is fast and convenient out of your imagination. Unlike other kinds of exam files which take several days to wait for delivery from the date of making a purchase, our MB-230 Training Online study materials can offer you immediate delivery after you have paid for them.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
SAP C-BCBAI-2509 - You will never be frustrated by the fact that you can't solve a problem. Meanwhile, if you want to keep studying this course , you can still enjoy the well-rounded services by SAP C-BCWME-2504 test prep, our after-sale services can update your existing SAP C-BCWME-2504 study quiz within a year and a discount more than one year. Our Real Estate Massachusetts-Real-Estate-Salesperson study materials are very popular in the international market and enjoy wide praise by the people in and outside the circle. Our NVIDIA NCA-GENL exam questions can assure you that you will pass the NVIDIA NCA-GENL exam as well as getting the related certification under the guidance of our NVIDIA NCA-GENL study materials as easy as pie. For the convenience of the users, the Fortinet FCP_FGT_AD-7.6 test materials will be updated on the homepage and timely update the information related to the qualification examination.
Updated: May 28, 2022