As the authoritative provider of MB-230 Exam Simulator Online actual exam, we always pursue high pass rate compared with our peers to gain more attention from those potential customers. We guarantee that if you follow the guidance of our MB-230 Exam Simulator Online learning materials, you will pass the exam without a doubt and get a certificate. Our MB-230 Exam Simulator Online exam practice is carefully compiled after many years of practical effort and is adaptable to the needs of the MB-230 Exam Simulator Online exam. All MB-230 Exam Simulator Online practice engine is highly interrelated with the exam. You will figure out this is great opportunity for you. To find the perfect MB-230 Exam Simulator Online practice materials for the exam, you search and re-search without reaching the final decision and compare advantages and disadvantages with materials in the market.
Microsoft Dynamics 365 MB-230 The rate of return will be very obvious for you.
Microsoft Dynamics 365 MB-230 Exam Simulator Online - Microsoft Dynamics 365 Customer Service Functional Consultant Believe that such a high hit rate can better help users in the review process to build confidence, and finally help users through the qualification examination to obtain a certificate. In fact, our Valid MB-230 Exam Format exam questions have helped tens of thousands of our customers successfully achieve their certification. The moment you choose to go with our Valid MB-230 Exam Format study materials, your dream will be more clearly presented to you.
If you want to progress and achieve their ideal life, if you are not satisfied with life now, if you still use the traditional methods by exam, so would you please choose the MB-230 Exam Simulator Online test materials, it will surely make you shine at the moment. Our MB-230 Exam Simulator Online latest dumps provide users with three different versions, including a PDF version, a software version, and an online version. Although involved three versions of the teaching content is the same, but for all types of users can realize their own needs, whether it is which version of MB-230 Exam Simulator Online learning materials, believe that can give the user a better learning experience.
Microsoft MB-230 Exam Simulator Online - You can really try it we will never let you down!
If you want to make one thing perfect and professional, then the first step is that you have to find the people who are good at them. In this MB-230 Exam Simulator Online exam braindumps field, our experts are the core value and truly helpful with the greatest skills. So our MB-230 Exam Simulator Online practice materials are perfect paragon in this industry full of elucidating content for exam candidates of various degrees to use for reference. Just come to buy our MB-230 Exam Simulator Online study guide!
Then you can start learning our MB-230 Exam Simulator Online exam questions in preparation for the exam. After years of hard work, our MB-230 Exam Simulator Online guide training can take the leading position in the market.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Microsoft SC-100-KR - On the other hand, we provide you the responsible 24/7 service. Amazon AWS-Developer - Only firm people will reach the other side. App online version of VMware 2V0-16.25 practice engine -Be suitable to all kinds of equipment or digital devices. Our effort in building the content of our Google Professional-Data-Engineer learning questions lead to the development of learning guide and strengthen their perfection. So our APMG-International AgilePM-Foundation study materials are elemental materials you cannot miss.
Updated: May 28, 2022