Firstly, you will learn many useful knowledge and skills from our MB-230 Free Study Material exam guide, which is a valuable asset in your life. After all, no one can steal your knowledge. In addition, you can get the valuable MB-230 Free Study Material certificate. So that you can get the career you want, and can achieve your dreams. With Goldmile-Infobiz's Microsoft MB-230 Free Study Material exam training materials, you can get what you want. We believe that the trial version provided by our company will help you know about our study materials well and make the good choice for yourself.
MB-230 Free Study Material actual test guide is your best choice.
It just needs to spend 20-30 hours on the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Free Study Material preparation, which can allow you to face with MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Free Study Material actual test with confidence. Success does not come only from the future, but it continues to accumulate from the moment you decide to do it. At the moment you choose MB-230 Lab Questions practice quiz, you have already taken the first step to success.
Our website is here to lead you toward the way of success in MB-230 Free Study Material certification exams and saves you from the unnecessary preparation materials. The latest MB-230 Free Study Material dumps torrent are developed to facilitate our candidates and to improve their ability and expertise for the challenge of the actual test. We aimed to help our candidates get success in the MB-230 Free Study Material practice test with less time and leas effort.
Microsoft MB-230 Free Study Material - Our experts have taken your worries seriously.
Long time learning might makes your attention wondering but our effective MB-230 Free Study Material study materials help you learn more in limited time with concentrated mind. Just visualize the feeling of achieving success by using our MB-230 Free Study Material exam guide,so you can easily understand the importance of choosing a high quality and accuracy MB-230 Free Study Material training engine. You will have handsome salary get higher chance of winning and separate the average from a long distance and so on.
Please check it carefully. If you need the invoice, please contact our online workers.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
On the other side, Products are purchasable, knowledge is not, and our SCDM CCDM practice materials can teach you knowledge rather than charge your money. Snowflake SnowPro-Core-KR - These professional knowledge will become a springboard for your career, help you get the favor of your boss, and make your career reach it is peak. We can make sure the short time on SAP C-BCBAI-2509 training engine is enough for you to achieve the most outstanding result. We can be sure that with the professional help of our IIA IIA-CIA-Part3-KR test guide you will surely get a very good experience. When you pass the Microsoft MS-900-KR exam which is well recognized wherever you are in any field, then acquire the Microsoft MS-900-KR certificate, the door of your new career will be open for you and your future is bright and hopeful.
Updated: May 28, 2022