As you know, today's society is changing very fast. We also need new knowledge to fill in as we learn. And our MB-230 Latest Test Braindumps learning prep can suit you most in this need for you will get the according certification as well as the latest information. Microsoft MB-230 Latest Test Braindumps certification exam is among those popular IT certifications. It is also the dream of ambitious IT professionals. The reason why we emphasize this is that we know you have a lot of other things to do.
Microsoft Dynamics 365 MB-230 This is a site of great help to you.
Microsoft Dynamics 365 MB-230 Latest Test Braindumps - Microsoft Dynamics 365 Customer Service Functional Consultant Many of our users have told us that they are really busy. We absolutely protect the interests of consumers. Training materials provided by Goldmile-Infobiz are very practical, and they are absolutely right for you.
On the contrary, it might be time-consuming and tired to prepare for the MB-230 Latest Test Braindumps exam without a specialist study material. So it's would be the best decision to choose our MB-230 Latest Test Braindumps study tool as your learning partner. Our MB-230 Latest Test Braindumps study tool also gives numerous candidates a better perspective on the real exam.
Microsoft MB-230 Latest Test Braindumps - Contact us quickly.
It is the best choice to accelerate your career by getting qualified by MB-230 Latest Test Braindumps certification. Goldmile-Infobiz provides the most updated and accurate MB-230 Latest Test Braindumps study pdf for clearing your actual test. The quality of MB-230 Latest Test Braindumps practice training torrent is checked by our professional experts. The high pass rate and high hit rate of Microsoft pdf vce can ensure you 100% pass in the first attempt. What’s more, if you fail the MB-230 Latest Test Braindumps test unfortunately, we will give you full refund without any hesitation.
Many jobs are replaced by intelligent machines. You must learn practical knowledge such as our MB-230 Latest Test Braindumps actual test guide, which cannot be substituted by artificial intelligence.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
You can check out the interface, question quality and usability of our SCDM CCDM practice exams before you decide to buy it. ACAMS CAMS7-KR - Then you don't have to spend extra time searching for information when you're facing other exams later, just choose us again. SAP C_ABAPD_2507 - You will free access to our test engine for review after payment. Because of not having appropriate review methods and review materials, or not grasping the rule of the questions, so many candidates eventually failed to pass the Amazon SOA-C03 exam even if they have devoted much effort. Each question in Adobe AD0-E117 pass guide is certified by our senior IT experts to improve candidates' ability and skills.
Updated: May 28, 2022