Our {MB-230 Latest Test Syllabus certification material get to the exam questions can help users in the first place, and what they care about the test information, can put more time in learning a new hot spot content. Users can learn the latest and latest test information through our MB-230 Latest Test Syllabus test dumps. What are you waiting for? Through the Microsoft certification MB-230 Latest Test Syllabus exam method has a lot of kinds, spend a lot of time and energy to review the Microsoft certification MB-230 Latest Test Syllabus exam related professional knowledge is a kind of method, through a small amount of time and money Goldmile-Infobiz choose to use the pertinence training and exercises is also a kind of method. This kind of learning method is very convenient for the user, especially in the time of our fast pace to get Microsoft certification.
Microsoft Dynamics 365 MB-230 Sharp tools make good work.
Industry experts hired by MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Latest Test Syllabus exam guide helps you to formulate a perfect learning system, and to predict the direction of the exam, and make your learning easy and efficient. Our Exam MB-230 Answers free dumps are applied to all level of candidates and ensure you get high passing score in their first try. Our Exam MB-230 Answers vce braindumps will boost your confidence for taking the actual test because the pass rate of our preparation materials almost reach to 98%.
In a knowledge-based job market, learning is your quickest pathway, your best investment. Knowledge is wealth. Modern society needs solid foundation, broad knowledge, and comprehensive quality of compound talents.
Microsoft MB-230 Latest Test Syllabus - There is no such scene with Goldmile-Infobiz.
Are you trying to pass the MB-230 Latest Test Syllabus exam to get the longing MB-230 Latest Test Syllabus certification? As we know, there are a lot of the advantages of the certification, such as higher salaries, better job positions and so on. Perhaps at this moment, you need the help of our MB-230 Latest Test Syllabus study materials. As our company's flagship product, it has successfully helped countless candidates around the world to obtain the coveted MB-230 Latest Test Syllabus certification.
We guarantee your success in MB-230 Latest Test Syllabus exam or get a full refund. You can also get special discount on MB-230 Latest Test Syllabus braindumps when bought together.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Python Institute PCEP-30-02 - But if it is too complex, not only can’t we get good results, but also the burden of students' learning process will increase largely. Our ServiceNow CIS-SPM study materials will be your best choice for our professional experts compiled them based on changes in the ServiceNow CIS-SPM examination outlines over the years and industry trends. All applicants who are working on the Microsoft PL-300-KR exam are expected to achieve their goals, but there are many ways to prepare for exam. Palo Alto Networks NetSec-Analyst - If you place your order right now, we will send you the free renewals lasting for one year. Google Professional-Data-Engineer - Users can evaluate our products by downloading free demo templates prior to formal purchase.
Updated: May 28, 2022