Besides, you can have an experimental look of demos and get more information of MB-230 Practice Test Online real questions. The customer-service staff will be with you all the time to smooth your acquaintance of our MB-230 Practice Test Online latest material. We have accommodating group offering help 24/7. Just come and have a try on our MB-230 Practice Test Online study questions! In order to provide the most effective MB-230 Practice Test Online exam materials which cover all of the current events for our customers, a group of experts in our company always keep an close eye on the changes of the MB-230 Practice Test Online exam, and then will compile all of the new key points as well as the latest types of exam questions into the new version of our MB-230 Practice Test Online training engine. Ten years have gone, and three versions have been made for your reference.
Try our MB-230 Practice Test Online study tool and absorb new knowledge.
You will love our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Practice Test Online exam questions as long as you have a try! Our Valid MB-230 Braindumps study material always regards helping students to pass the exam as it is own mission. And we have successfully helped numerous of the candidates pass their exams.
We understand your drive of the certificate, so you have a focus already and that is a good start. The sources and content of our MB-230 Practice Test Online practice dumps are all based on the real MB-230 Practice Test Online exam. And they are the masterpieces of processional expertise these area with reasonable prices.
Microsoft MB-230 Practice Test Online - The free demo has three versions.
The high quality and high efficiency of MB-230 Practice Test Online study guide make it stand out in the products of the same industry. Our MB-230 Practice Test Online exam materials have always been considered for the users. If you choose our products, you will become a better self. MB-230 Practice Test Online actual exam want to contribute to your brilliant future. With our MB-230 Practice Test Online learning braindumps, you can not only get the certification but also learn a lot of the professional knowledge.
Where is a will, there is a way. And our MB-230 Practice Test Online exam questions are the exact way which can help you pass the exam and get the certification with ease.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
We hope that the Cisco 350-501 learning braindumps you purchased are the best for you. It has been widely recognized that the Juniper JN0-105 exam can better equip us with a newly gained personal skill, which is crucial to individual self-improvement in today’s computer era. IBM C1000-182 - I know you must want to get a higher salary, but your strength must match your ambition! Microsoft AB-730 - They all have high authority in the IT area. Generally speaking, Cisco 350-501 certification has become one of the most authoritative voices speaking to us today.
Updated: May 28, 2022