Our MB-230 Questions And Answers practice engine is the most popular examination question bank for candidates. As you can find that on our website, the hot hit is increasing all the time. I guess you will be surprised by the number how many our customers visited our website. The free MB-230 Questions And Answers exam updates feature is one of the most helpful features for the candidates to get their preparation in the best manner with latest changes. The Microsoft introduces changes in the MB-230 Questions And Answers format and topics, which are reported to our valued customers. Despite being excellent in other areas, we have always believed that quality and efficiency should be the first of our MB-230 Questions And Answers real exam.
Microsoft Dynamics 365 MB-230 To choose us is to choose success!
Microsoft Dynamics 365 MB-230 Questions And Answers - Microsoft Dynamics 365 Customer Service Functional Consultant It is a bad habit. Actual MB-230 Test certifications are thought to be the best way to get good jobs in the high-demanding market. There is a large range of Actual MB-230 Test certifications that can help you improve your professional worth and make your dreams come true.
While the product of Goldmile-Infobiz is a good guarantee of the resource of information. If you choose the Goldmile-Infobiz product, it not only can 100% guarantee you to pass Microsoft certification MB-230 Questions And Answers exam but also provide you with a year-long free update. Passing Microsoft certification MB-230 Questions And Answers exam is not simple.
Microsoft MB-230 Questions And Answers - Preparing the exam has shortcut.
Our MB-230 Questions And Answers preparation exam is compiled specially for it with all contents like exam questions and answers from the real MB-230 Questions And Answers exam. If you make up your mind of our MB-230 Questions And Answers exam prep, we will serve many benefits like failing the first time attached with full refund service, protecting your interests against any kinds of loss. In a word, you have nothing to worry about with our MB-230 Questions And Answers study guide.
Your MB-230 Questions And Answers quiz will melt in your hands if you know the logic behind the concepts. Any legitimate MB-230 Questions And Answers prep materials should enforce this style of learning - but you will be hard pressed to find more than a MB-230 Questions And Answers practice test anywhere other than Goldmile-Infobiz.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
If you purchasing our IIBA CPOA simulating questions, you will get a comfortable package services afforded by our considerate after-sales services. There are multiple choices on the versions of our APICS CPIM-8.0 learning guide to select according to our interests and habits since we have three different versions of them: the PDF, the Software and the APP online. During the process of using our AGRC ICCGO study torrent, we can promise you will have the right to enjoy the twenty four hours online service provided by our online workers. Our SAP C_S4CS_2508 training engine is revised by experts and approved by experienced professionals, which simplify complex concepts and add examples, simulations to explain anything that may be difficult to understand. Salesforce Agentforce-Specialist - As is known to us, the leading status of the knowledge-based economy has been established progressively.
Updated: May 28, 2022