Our company has been putting emphasis on the development and improvement of MB-230 Test Questions Explanations test prep over ten year without archaic content at all. So we are bravely breaking the stereotype of similar content materials of the exam, but add what the exam truly tests into our MB-230 Test Questions Explanations exam guide. So we have adamant attitude to offer help rather than perfunctory attitude. And at this point, our MB-230 Test Questions Explanations study materials do very well. We can proudly tell you that the passing rate of our MB-230 Test Questions Explanations exam questions is close to 100 %. If you do not have extraordinary wisdom, do not want to spend too much time on learning, but want to reach the pinnacle of life through MB-230 Test Questions Explanations exam, then you must have MB-230 Test Questions Explanations question torrent.
We believe that you will like our MB-230 Test Questions Explanations exam prep.
Microsoft Dynamics 365 MB-230 Test Questions Explanations - Microsoft Dynamics 365 Customer Service Functional Consultant Welcome to Goldmile-Infobiz-the online website for providing you with the latest and valid Microsoft study material. Our Reliable Examcollection MB-230 learning quiz can relieve you of the issue within limited time. Our website provides excellent Reliable Examcollection MB-230 learning guidance, practical questions and answers, and questions for your choice which are your real strength.
Our website offer a smart and cost-efficient way to prepare MB-230 Test Questions Explanations exam tests and become a certified IT professional in the IT field. There are MB-230 Test Questions Explanations free download study materials for you before purchased and you can check the accuracy of our MB-230 Test Questions Explanations exam answers. We not only offer you 24/7 customer assisting support, but also allow you free update MB-230 Test Questions Explanations test questions after payment.
Microsoft MB-230 Test Questions Explanations - They are professionals in every particular field.
There are many advantages of our MB-230 Test Questions Explanations pdf torrent: latest real questions, accurate answers, instantly download and high passing rate. You can totally trust our MB-230 Test Questions Explanations practice test because all questions are created based on the requirements of the certification center. Latest MB-230 Test Questions Explanations test questions are verified and tested several times by our colleagues to ensure the high pass rate of our MB-230 Test Questions Explanations study guide.
And the prices of our MB-230 Test Questions Explanations training engine are reasonable for even students to afford and according to the version that you want to buy. Unlike other MB-230 Test Questions Explanations study materials, there is only one version and it is not easy to carry.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
All the contents of our Palo Alto Networks NetSec-Architect training dumps are organized logically. And there is no exaggeration that our pass rate for our PRINCE2 PRINCE2Foundation study guide is 98% to 100% which is proved and tested by our loyal customers. You will find every question and answer within Microsoft PL-900-KR training materials that will ensure you get any high-quality certification you’re aiming for. Microsoft PL-600 - As you can see, our products are absolutely popular in the market. Cisco 300-715 - Office workers and mothers are very busy at work and home; students may have studies or other things.
Updated: May 28, 2022