Now there are many IT professionals in the world and the competition of IT industry is very fierce. So many IT professionals will choose to participate in the IT certification exam to improve their position in the IT industry. MB-230 Valid Test Dumps.Zip exam is a very important Microsoft's certification exam. And our MB-230 Valid Test Dumps.Zip learning guide contains the most useful content and keypoints which will come up in the real exam. Even you have no basic knowledge about the MB-230 Valid Test Dumps.Zip study materials. Don't need a lot of time and money, only 30 hours of special training, and you can easily pass your first time to attend Microsoft certification MB-230 Valid Test Dumps.Zip exam.
Microsoft Dynamics 365 MB-230 So with it you can easily pass the exam.
Firstly, you will learn many useful knowledge and skills from our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Valid Test Dumps.Zip exam guide, which is a valuable asset in your life. So that you can get the career you want, and can achieve your dreams. With Goldmile-Infobiz's Microsoft MB-230 Valid Study Questions Sheet exam training materials, you can get what you want.
We believe that the trial version provided by our company will help you know about our study materials well and make the good choice for yourself. More importantly, the trial version of the MB-230 Valid Test Dumps.Zip exam questions from our company is free for all people. We believe that the trial version will help you a lot.
Microsoft MB-230 Valid Test Dumps.Zip - Our experts have taken your worries seriously.
Long time learning might makes your attention wondering but our effective MB-230 Valid Test Dumps.Zip study materials help you learn more in limited time with concentrated mind. Just visualize the feeling of achieving success by using our MB-230 Valid Test Dumps.Zip exam guide,so you can easily understand the importance of choosing a high quality and accuracy MB-230 Valid Test Dumps.Zip training engine. You will have handsome salary get higher chance of winning and separate the average from a long distance and so on.
You can download the electronic invoice of the MB-230 Valid Test Dumps.Zip study materials and reserve it. Once you have decided to purchase our MB-230 Valid Test Dumps.Zip study materials, you can add it to your cart.
MB-230 PDF DEMO:
QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
On the other side, Products are purchasable, knowledge is not, and our Juniper JN0-452 practice materials can teach you knowledge rather than charge your money. CheckPoint 156-315.81 - These professional knowledge will become a springboard for your career, help you get the favor of your boss, and make your career reach it is peak. We can make sure the short time on The Open Group OGBA-101 training engine is enough for you to achieve the most outstanding result. We can be sure that with the professional help of our Medical Professional CCM test guide you will surely get a very good experience. When you pass the PMI CAPM exam which is well recognized wherever you are in any field, then acquire the PMI CAPM certificate, the door of your new career will be open for you and your future is bright and hopeful.
Updated: May 28, 2022